Enterprise Support Specialist
vor 4 Wochen
We are seeking a highly motivated and experienced professional to join our Adoption Services Center team as an Enterprise Support Specialist. In this role, you will be responsible for developing and driving the SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, providing guidance and scale delivery to help customers with their SAP transformation journey.
Key Responsibilities- Align with SAP strategy to develop and drive ES & ESCE portfolio, guidance and scale delivery to help customers with their SAP transformation journey
- Closely collaborate with other roles within the Adoption Services Center teams, and beyond, on investment needs, product strategy, go-to-market, portfolio consumption and scaling content delivery
- Design scalable, modern, self-consumable ES & ESCE foundational content to support customer's business objectives and adoption of SAP solutions
- Manage the creation and curation of ES & ESCE foundational content, ensuring consistency across solutions and offerings
- Actively seek opportunities to collaborate across teams to improve the ES & ESCE portfolio and the overall customer experience
- Co-innovate and pilot with customers to ensure content and formats remain cutting edge
- Provide advisory & guidance to customers through ES & ESCE foundational offerings on a scalable delivery platform
- Raise awareness of SAP ES portfolio & offerings with customers and across SAP; champion our achievements and customer success
We are looking for a self-motivated, self-driven, curious, open-minded and flexible professional with functional knowledge and experience in SAP Cloud ALM (CALM for Service), ALM methodology, Service Delivery methodology topics with willingness to learn more.
- Fluent in English & German, both written and spoken
- Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
- Strong presentation skills both in creating and delivering presentations for varying audiences
- Problem-solving aptitude with results-focused customer-centric mindset
- Ability to deliver results, work independently, and take ownership to drive topics forward
SAP is a market leader in enterprise application software, enabling customers to bring out their best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We strive to enable and guide our customers to leverage the right assets, content and offerings to drive value realization in the cloud as part of their SAP Enterprise Support & SAP Enterprise Support Cloud Edition.
At SAP, you can bring out your best. We win with inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
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