Technical Customer Support Student Assistant
vor 1 Monat
BUHL Data Service GmbH is a forward-thinking organization specializing in the development and marketing of innovative applications and services tailored to financial management and office productivity. With a robust user base exceeding one million, we strive to deliver solutions that empower both individuals and businesses to optimize their resources and enhance operational efficiency. We are seeking a dedicated Student Assistant to join our technical customer support team.
POSITION OVERVIEW:
- Deliver knowledgeable and courteous assistance to clients via telephone and email concerning our software products.
- Work collaboratively with the software development team to swiftly identify and rectify software-related issues.
- Record software bugs and enhancement suggestions in our support documentation system.
- Keep clients informed about updates and developments in software solutions.
CANDIDATE PROFILE:
- Enthusiastic demeanor with strong communication abilities.
- Technical aptitude in software applications or a keen willingness to learn.
- Customer-focused mindset with a commitment to ensuring client satisfaction.
- Proficiency in German with excellent written communication skills.
- Passion for assisting others through effective problem-solving.
- Team-oriented individual capable of integrating seamlessly into an established group.
BENEFITS:
- Diverse and engaging responsibilities with ample opportunities for professional development.
- Flexible working hours to accommodate academic commitments.
- Access to modern technology and office resources.
- A vibrant and dynamic work atmosphere.
- Participation in company wellness initiatives.
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