Senior Technical Support Engineer

vor 1 Monat

Rottendorf, Bayern, Deutschland Cuculus GmbH Vollzeit
Contribute to the Future of Utility Solutions

Working Hours: Full-time

Location: Remote (Germany)

Role Overview

As a 3rd Level Support Specialist, you will be instrumental in enhancing customer satisfaction through your advanced technical support and analytical skills. You will address intricate issues, ensuring our services remain stable and reliable.

  • Deliver assistance to clients through our ticketing system, prioritizing prompt resolution of issues.
  • Investigate platform challenges, providing immediate fixes or escalations in accordance with Service Level Agreements (SLAs).
  • Oversee and sustain our managed services for clients, guaranteeing their seamless functionality.
  • Provide technical assistance on both 3rd and some 2nd-level customer inquiries.
  • Install, configure, and upgrade Cuculus solutions customized to client specifications.
  • Collaborate with development teams to relay bug reports and work together on resolutions.
Ideal Candidate Profile
  • You possess a degree in IT or have relevant professional experience as a career changer.
  • You have a minimum of 3 years of experience with Linux, especially in roles requiring hands-on support.
  • You are knowledgeable in Red Hat and its derivatives (CentOS, Rocky Linux) and have familiarity with High Availability (HA) configurations.
  • You can analyze log messages, manage certificates and keystores, and have foundational knowledge of MySQL, Oracle, and PostgreSQL.
  • Holding an LPIC 1 certification is a plus.
  • You are personable, with excellent communication skills and the ability to collaborate effectively within a team.
  • You are organized, detail-oriented, and capable of managing multiple requests simultaneously.
  • You are proficient in English.
Benefits of Joining Us
  • Be part of a rapidly growing scale-up focused on smart grid software and services, dedicated to tackling significant climate challenges.
  • Enjoy a flat organizational structure that allows you to make a meaningful impact and see your ideas evolve into tangible projects.
  • Receive a permanent employment contract with competitive conditions, flexible working hours, and the option to work remotely.
  • Experience a friendly, informal work environment equipped with modern tools, complimentary fresh fruit and beverages, along with regular team events and workshops.
  • Access additional perks such as childcare support, bike leasing, transportation subsidies, opportunities for remote work, online learning resources, and a company pension plan.

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