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Employee Schedule Manager
vor 2 Monaten
We are seeking a highly skilled Scheduling and Planning Analyst to join our team at Scalable GmbH. As a key member of our operations team, you will be responsible for creating and managing employee schedules to ensure optimal coverage and efficiency.
Key Responsibilities- Develop and Manage Employee Schedules: Create and manage employee schedules to meet business needs, balancing staffing requirements with employee availability and preferences.
- Coordinate with Departments: Coordinate with different departments to ensure adequate coverage, including in-house and external teams.
- Adjust Schedules in Response to Changes: Adjust schedules in response to real-time changes and unforeseen events, ensuring seamless operations.
- Monitor and Analyze Scheduling Efficiency: Monitor and analyze scheduling efficiency, making improvements as needed to optimize productivity.
- Support Real-Time Analysts: Provide support to real-time analysts, including covering shifts as required.
- Minimum 2-3 Years of Experience: Minimum 2-3 years of experience in scheduling, workforce management, or a related role.
- Proven Track Record: Proven track record in creating and managing schedules, with a focus on efficiency and productivity.
- Familiarity with Labor Laws: Familiarity with German labor laws applicable to the contact center industry.
- Strong Organizational Skills: Strong organizational and time management skills, with the ability to work under pressure.
- Knowledge of Scheduling Tools: Excellent knowledge of scheduling tools and software, with a focus on Google Sheets and other Google Suite tools.
- Effective Communication Skills: Effective communication and collaboration skills, with the ability to analyze data and make data-driven decisions.
- Problem-Solving Skills: Strong problem-solving skills and adaptability, with the ability to work in a fast-paced environment.
- Team Player: Enthusiastic team player with a focus on collaboration and teamwork.
Scalable GmbH is a leading Fintech startup in Europe, creating innovative services that have a substantial impact on the lives of our customers. We offer a dynamic and inclusive work environment, with opportunities for growth and development.
As a member of our team, you will have access to the latest hardware and tools, as well as opportunities for knowledge sharing and professional development. We offer a competitive compensation package, including a company pension scheme and relocation support.
Join our team and be part of a dynamic and innovative organization that is shaping the future of finance.
