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Customer Support Specialist
vor 3 Monaten
Position Overview:
We are seeking a dedicated Customer Service Coordinator who is passionate about fostering an inclusive workplace and contributing to sustainable practices. If you are eager to engage in a dynamic sector and influence the digital evolution, this role is tailored for you.
Key Responsibilities:
- Overseeing customer order management and appointment arrangements
- Coordinating the activities of service technicians and subcontractors
- Assessing and prioritizing incoming service requests
- Monitoring deadlines, tracking orders, and maintaining comprehensive customer records
- Managing and reporting on established SLA/KPI metrics
- Ensuring quality assurance and control measures are met
- Documenting and processing information across various IT platforms
Qualifications:
- Prior experience in dispatching is advantageous, but we welcome applicants from diverse backgrounds
- Proficient in MS Office and possess strong geographical awareness
- Background in customer support and service roles
- Ability to work independently while being a team player
- Fluent in German with good command of English
- Willingness to participate in on-call duties (remote)
- Occasional travel may be required
What We Provide:
- Recognition of your contributions from the outset
- A collaborative environment that encourages innovation, with streamlined decision-making processes and a clear vision for the future
- A culture that promotes inclusivity and open dialogue
- Performance bonuses and stability in a growing sector
- Opportunities for stock participation, subsidized stock options, and retirement planning support
- Enhanced bonus structures
- Access to modern work tools, comprehensive insurance, and employee assistance programs
- Health and wellness benefits, training programs, and exclusive discounts
About Axians GA Netztechnik GmbH:
As a member of the global Vinci Energies network, Axians GA Netztechnik specializes in providing ICT solutions tailored for businesses and public entities. Our expertise encompasses a wide array of services in telecommunications infrastructure, including the planning, construction, and maintenance of both fixed and mobile networks.
