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Client Relations Supervisor
vor 3 Monaten
Company: Bosch Sicherheitssysteme GmbH
Employment Type: Full-time
Company OverviewAre you ready to transform your ideas into impactful and meaningful technologies? Whether in the realm of Mobility Solutions, Consumer Goods, Industrial Technology, or Energy and Building Technology – with us, you will enhance the quality of life for people around the globe. Welcome to Bosch.
At Bosch Energy and Building Solutions, we are committed to providing building solutions for a better life. Numerous clients from various sectors rely on us as a long-standing partner, and our motivated team is eager to welcome another dedicated member who enjoys a diverse range of responsibilities.
Job ResponsibilitiesAs a leader in building technologies, Bosch is an internationally recognized provider of systems, solutions, and services that enhance the safety of individuals, buildings, and assets while contributing to greater comfort, energy efficiency, and sustainability.
- You will serve as the primary contact for technical and organizational matters in the implementation/service phase, acting as a liaison between sales and technical teams.
- Your responsibilities include planning, creating, and coordinating technical support for branch clients, aligning with the strategic direction in collaboration with the Key Account Manager.
- You will oversee and report on service activities, including incident monitoring, request fulfillment, and order tracking.
- Optimizing implementation processes and supporting the enhancement of technical concepts using available resources will be part of your role.
- Collaborating with Key Account Managers, you will participate in client discussions.
- You will assist in the execution of client-specific technical concepts and processes within a defined scope in the organization.
- Actively contributing to the stabilization and improvement of customer satisfaction alongside Key Account Managers is essential.
- You will support the achievement of sustainable improvements.
- Your tasks will include identifying discrepancies and ensuring efficient service delivery with the highest possible level of automation.
- You will be responsible for risk management and, if necessary, initiating measures or recommendations in consultation with the Key Account Manager and supervisors.
- Education: Degree in Business Administration or a comparable qualification.
- Experience and Skills: Proficient in PC applications, particularly in Office, Access, and Power BI.
- Personal Attributes: Persuasive, team-oriented, and strong in communication.
- Languages: Excellent command of both German and English.
Join our team We offer professionals across Germany responsible and diverse opportunities. As consultants, implementers, and service providers, we develop and realize connected solutions based on cutting-edge technologies in building security, building automation, and energy efficiency. Our team of over 3,600 employees at more than 50 locations in Germany is dedicated to ensuring customer satisfaction and creating building solutions for a better life.
We provide flexible working models, including various part-time options, remote work, and job sharing. Feel free to reach out to us for more information.
Diversity and inclusion are not just trends for us; they are deeply embedded in our corporate culture. We welcome applications from all individuals, regardless of gender, age, disability, religion, ethnic background, or sexual identity.
