Client Relations Coordinator

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly motivated and organized Junior Kundenberater to join our team at DG timework GmbH. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Become a trusted advisor to our clients, understanding their business needs and providing tailored solutions.
  • Manage customer inquiries through various channels, including phone, email, and in-person interactions.
  • Identify and address customer pain points, providing proactive solutions to ensure customer satisfaction.
  • Support the onboarding process for new clients, ensuring a seamless experience.
  • Resolve customer complaints in a timely and professional manner.
  • Contribute to the development of our customer database, ensuring accurate and up-to-date information.
Requirements
  • Previous experience in customer-facing roles is highly desirable.
  • Excellent communication and teamwork skills are essential for success in this role.
  • Organizational skills and ability to multitask are crucial in this fast-paced environment.
  • Willingness to learn and grow with our company is essential.
  • Basic knowledge of MS Office and CRM systems is required.
  • Fluency in German is a must, with excellent language skills.
What We Offer
  • A competitive salary that reflects your value to our team.
  • Comprehensive training and onboarding to ensure your success in this role.
  • Opportunities for professional growth and development within our company.
  • A dynamic and supportive work environment that fosters collaboration and innovation.
  • A chance to work with a reputable and established company in the industry.

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