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Customer Service Representative
vor 2 Monaten
About Europcar Mobility Group Germany
We are a leading mobility solutions provider, shaping the future of transportation with innovative services and technologies.
Our Team
We are a dynamic and diverse team of professionals passionate about delivering exceptional customer experiences and driving business growth.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and customer support team, you will be responsible for providing top-notch service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve customer complaints and concerns
- Meet or exceed sales targets and customer satisfaction goals
- Stay up-to-date with company policies, procedures, and product knowledge
Requirements
To be successful in this role, you will need:
- Fluency in German and basic knowledge of English
- A valid driver's license
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic knowledge of sales, hospitality, or retail principles
What We Offer
We offer a competitive salary, comprehensive training, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
