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Lead Client Relationship Manager

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland INNOCEAN Worldwide Europe GmbH Vollzeit


Lead Client Relationship Manager (m/w/d) bei INNOCEAN Worldwide Europe GmbH | softgarden

Lead Client Relationship Manager (m/w/d)
  • Full-time
  • Frankfurt, Germany
  • Hybrid
  • With professional experience

At INNOCEAN Europe, we are a marketing and communications network that merges pan-European collaboration with local expertise and execution. Established as an in-house agency for emerging brands, we continue to draw inspiration from the philosophy of Chung Ju-Yung: Have you tried? With this ethos, we empower brands and individuals to unlock their potential and embrace their roles as challengers.

Role Overview:

The Lead Client Relationship Manager will serve as the primary liaison between our premium automotive client and German-speaking markets. This role necessitates extensive knowledge and experience in project management, as well as a solid understanding of media channels and retail dynamics.

Key Responsibilities:

  • Act as the main point of contact for all daily communications with clients in Germany and Switzerland, overseeing all local marketing initiatives.
  • Manage account activities from initial briefing through to project completion, including reporting on local campaigns, activations, and ad-hoc tasks.
  • Guide the adaptation of central campaigns based on media strategies and ensure timely delivery to vendors.
  • Oversee and collaborate on retail marketing tasks and campaigns.
  • Plan and manage client budgets, including strategic business development activities.
  • Proactively manage all aspects of client relationships to ensure the highest level of satisfaction, ensuring that deliverables meet expectations and are completed on time and within budget.
  • Maintain a comprehensive understanding of clients' businesses, competitive landscape, and the latest industry trends.
  • Develop cost-effective and justifiable responses to client needs.
  • Utilize creative and technical judgment to ensure all projects align with objectives and communication strategies.
  • Ensure compliance with contractual agreements with clients and third-party agencies.
  • Prepare and maintain project documentation, including project plans, briefs, status reports, risk assessments, and change requests.
  • Analyze outcomes and performance metrics of digital marketing campaigns and overall activities.

Candidate Profile:

  • University degree in Business Administration, Liberal Arts, or a related field in Marketing & Communication.
  • A minimum of 4 years of experience in an international agency, preferably within the automotive marketing sector.
  • High self-motivation and the ability to work independently as well as collaboratively in team settings.
  • Excellent project and process management skills, with a track record of successful project closure.
  • Demonstrated problem-solving capabilities.
  • Strong conceptual thinking, modern cross-functional skills, and analytical mindset.
  • Comfortable working in matrixed and fast-paced environments.
  • Ability to negotiate and persuade, complemented by strong presentation skills.
  • Experience working with culturally diverse teams.
  • Adaptable to rapid changes.
  • Entrepreneurial spirit and a genuine collaborative approach.
  • Fluency in English and German is required, with a strong command of the German language being essential.

Our Offerings:

  • A multicultural and diverse team that fosters a fun work environment.
  • With Pluxee vouchers, part or all of your lunch is covered.
  • Opportunities for personal development through partnerships with local gyms.
  • Training and development programs to support your professional growth.
  • A focus on your aspirations in a modern office with excellent infrastructure.
  • Additional corporate benefits and the option for hybrid working arrangements await you.

Join Us:

We provide a work environment where you can grow and influence the direction of that growth. If you are interested in becoming part of a highly international team with a spirit of collaboration, we encourage you to explore this opportunity.