Customer Service Representative

vor 2 Wochen


Essen, Nordrhein-Westfalen, Deutschland ökoloco GmbH Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Heating Solutions. In this role, you will be responsible for handling customer inquiries related to our sustainable product portfolio, conducting outgoing and incoming calls with prospects, and utilizing our internal CRM system to ensure seamless customer interactions.

Key Responsibilities
  • Handle customer inquiries and provide expert advice on our sustainable heating solutions
  • Conduct outgoing and incoming calls with prospects to understand their needs and provide tailored solutions
  • Utilize our internal CRM system to manage customer interactions and ensure timely follow-ups
  • Assist with inquiry coordination and scheduling appointments as needed
Requirements
  • Excellent communication and interpersonal skills
  • Proficiency in MS-Office and CRM systems
  • Ability to work independently and as part of a team
  • Customer-centric approach with a focus on delivering exceptional service
What We Offer
  • Unlimited full-time contract with 30 days of vacation
  • Flexible scheduling between 8:00 am and 6:30 pm
  • Option for home office 1x per week after the training period
  • Attractive compensation package
  • Various benefits, including free drinks, coffee, tea, snacks, and more
  • Employer contribution for sports, fitness, and wellness at Urban Sports Clubs


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