Customer Service Representative

Vor 3 Tagen

Landsberg am Lech, Bayern, Deutschland Sparkasse Landsberg-Dießen Vollzeit

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their queries, and resolving any issues they may have.

Key Responsibilities:

  • Act as the primary point of contact for customers, providing information and assistance on all aspects of our services, including payments and account management.
  • Support customers in using our self-service facilities and digital services, ensuring they have a seamless and efficient experience.
  • Identify opportunities to upsell and cross-sell our services, working closely with our sales team to drive business growth.
  • Collaborate with our sales team to identify customer needs and provide solutions that meet their requirements.
  • Provide excellent customer service, ensuring that all interactions are professional, friendly, and courteous.

Requirements:

  • Relevant qualifications in a banking or financial services field, such as a banking diploma or degree.
  • Previous experience in a customer-facing role, preferably in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in digital tools and technologies, with a willingness to learn and adapt to new systems and processes.

About Us:

Sparkasse Landsberg-Dießen is a leading financial institution in the region, with a strong reputation for providing excellent customer service and innovative financial solutions. We are committed to helping our customers achieve their financial goals, and we are seeking like-minded individuals to join our team.

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