Customer Service Representative
Vor 2 Tagen
Smeetz is a unified commerce Software-as-a-Service (SaaS) platform that revolutionizes the way visitor attractions manage their sales and optimize their revenue. Our AI-powered platform provides attractions with an all-in-one solution to effectively manage, market, and price their products.
Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing prompt, reliable, and high-quality assistance to our customers via phone, email, and chat. You will also be responsible for troubleshooting technical issues, continually learning about our product, and using feedback from customer interactions to suggest ways to improve our product and customer experience.
Key Responsibilities- Respond to customer inquiries and provide assistance via phone, email, and chat.
- Troubleshoot technical issues and help customers navigate our software.
- Continually learn about our product to provide accurate information to customers.
- Use feedback from customer interactions to suggest ways to improve our product and customer experience.
- Manage Level 1 requests, create and follow up Level 2 and Level 3 issues for the dev team.
- Take ownership of customer issues and follow problems through to resolution.
- Create and update knowledge articles and videos to ease customers' journey into the product.
- Document all customer interactions and details of inquiries, comments, complaints, and actions taken in our CRM system.
- Identify and escalate priority issues to the Customer Service Manager or appropriate internal team.
- Excellent command of German and English. French and/or Italian would be a plus.
- Tech-savvy and experience in customer service for a B2B SaaS.
- Opportunity to grow in a fast-growing scale-up.
- Flexible work hours and the option to work remotely.
- Highly performance-driven environment.
- Vibrant and inclusive work environment where your voice matters.
- Successes will be recognized and rewarded with increased earning potential and ownership responsibilities.
If you're looking to join a startup where you can make a significant impact, we'd love to hear from you. Please submit your resume and a brief cover letter detailing why you believe you're the right fit for this role.
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