Digital Marketplace Specialist
vor 2 Wochen
Machineseeker Group GmbH is a leading digital marketplace for used machinery and commercial vehicles in Europe. With over 12,000 active sellers and 250,000 listed machines, our platforms attract over 15 million monthly visitors, generating a yearly transaction volume of over 120 billion euros.
Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team in Essen. As a key member of our customer support team, you will be responsible for providing exceptional service to our international customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Provide top-notch customer service to our international customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Act as a brand ambassador, promoting our digital marketplace and its benefits to new customers.
- Verify and maintain customer data, ensuring accuracy and completeness.
- Create new customer profiles in accordance with internal guidelines.
- Monitor and maintain quality standards for customer accounts.
- Support customers in managing their company data.
- Bachelor's degree in a relevant field, such as business, economics, or a language-related field, with excellent academic records.
- Previous experience in customer service, sales, quality assurance, or complaint management is highly desirable.
- Excellent written and verbal communication skills in German and English, with additional language skills in Dutch, Polish, French, Turkish, Italian, Spanish, or Portuguese being an asset.
- Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
- Proficiency in Microsoft Office and digital business models.
- Competitive salary and benefits package.
- Flexible working hours and 29 days of annual leave.
- Opportunity to work with a leading digital marketplace and contribute to its growth and success.
- Secure and permanent employment with a dynamic and innovative company.
- State-of-the-art office facilities and equipment.
- Free beverages and meals, including a chef and fitness room.
- Ergonomic workstations and individualized English language training.
- Regular team events and social activities.
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