Client Relationship Manager

vor 1 Monat

Bremen, Bremen, Deutschland IGEL Technology Vollzeit

LOCATION: Germany, remote

KEY RESPONSIBILITIES:

  • Establish and nurture a robust, positive strategic partnership with clients.
  • Facilitate knowledge transfer regarding IGEL products and their functionalities.
  • Support the escalation of technical support incidents until resolution.
  • Assist in directing support inquiries to the appropriate channels.
  • Validate customer projects and offer insights on future initiatives and upgrades.
  • Create and align a detailed account strategy with the client, documenting their environment, expectations, priorities, and technology deployment roadmap.
  • Gain a comprehensive understanding of the client's environment to proactively enhance efficiencies and improvements. Serve as the trusted advisor on technical best practices.
  • Leverage your extensive knowledge of the client’s setup to identify additional sales opportunities for IGEL products.

EXPERIENCE AND QUALIFICATIONS:

  • At least 5 years of experience in a Technical Relationship Management role supporting enterprise-level clients.
  • 5+ years of relevant experience in engineering, consulting, or systems integration with IT vendors or Value Added Resellers (VARs).
  • Familiarity with application and desktop virtualization technologies (e.g., VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services).
  • Knowledge of scripting languages (e.g., PowerShell, bash, python) is advantageous.
  • Understanding of common database systems and concepts (e.g., Oracle, MSSQL, MySQL) is a plus.
  • Proficient in both German and English, with strong written and verbal communication skills.
  • Excellent interpersonal skills and the ability to communicate effectively.
  • Capable of working independently, managing multiple tasks under pressure.
  • Willingness to contribute to all aspects of company culture and teamwork.

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