Customer Success Manager für Dental Startup

vor 2 Monaten

Berlin, Berlin, Deutschland Roger Vollzeit

**Übernehmen Sie eine wichtige Rolle bei der Zahnmedizin-Revolution bei Roger**

Mit unserem KI-Assistenten verändern wir die Praxislandschaft: Aufgaben werden automatisiert, der Umsatz gesteigert und das Team entlastet. Als Customer Success Associate ist es Ihre Aufgabe, neue Kunden wie ZMVs und Zahnärzte von Anfang an zu schulen und zu betreuen, damit sie das bestmögliche Erlebnis mit Roger haben.

**Aufgaben und Verantwortlichkeiten**
  • **Ansprechperson**: Seien Sie das freundliche Gesicht und die Stimme für unsere ZMV/Rezi-Kunden. Bauen Sie Vertrauen auf und zeigen Sie ihnen den Weg zum reibungslosen Einsatz von Roger.
  • **Roger-Experte**: Begleiten Sie neue ZMVs/Rezis und Zahnärzte durch einen reibungslosen Schulungs-Prozess, setzen Sie gemeinsame Ziele und sorgen Sie für eine erfolgreiche Softwareeinführung.
  • **Kundenbetreuung**: Beantworten Sie Kundenanfragen kompetent, beheben Sie Probleme und sorgen Sie für schnelle Lösungen.
  • **Feedback-Schleife**: Schließen Sie die Lücke zwischen Kunden und Entwicklern, indem Sie Kundenanforderungen weiterleiten und so die Zukunft von Roger aktiv mitgestalten.
**Qualifikationen und Anforderungen**
  • **Praxisnah**: Erfahrung als ZMV oder Rezeption bevorzugt, aber auch Leidenschaft für die Dentalbranche ist ein Plus.
  • **Mensch mit Herz**: Freuen Sie sich am Umgang mit Menschen und besitzen Sie hervorragende Kommunikations- und Sozialkompetenzen.
  • **Tech-affin**: Seien Sie gut mit Computern und Software vertraut, offen für neue Technologien.
  • **Startup-Spirit**: Begleiten Sie uns auf eine spannende Reise, seien Sie lernbereit und anpassungsfähig in einem schnelllebigen Umfeld.
  • **Hoch motiviert**: Bringen Sie Ihre Begeisterung, proaktive Einstellung und positive Haltung ins Team ein.
  • **Sprachkenntnisse**: Deutsch auf Muttersprachniveau und gute Englischkenntnisse.
**Vorteile und Benefits**
  • **Mentorship**: Wachsen Sie an der Seite engagierter Mentoren und sammeln Sie wertvolle Startup-Erfahrung.
  • **Strukturiertes Onboarding**: Kommen Sie mit einem umfassenden Trainingsprogramm schnell auf Touren.
  • **Attraktives Gehalt**: Genießen Sie ein faires Gehalt mit automatischen Gehaltserhöhungen.
  • **Schnelle Aufstiegschancen**: Nutzen Sie die Möglichkeiten für berufliches und finanzielles Wachstum.
  • **Motiviertes Team**: Arbeiten Sie mit inspirierenden Kollegen, die Ihre Entwicklung fördern.
  • **Dynamisches Umfeld**: Erleben Sie die Spannung und Wirkung des Arbeitens in einem schnell wachsenden Startup.

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