IT Support Specialist

Vor 7 Tagen


Bottrop, Nordrhein-Westfalen, Deutschland BeNeering GmbH Vollzeit

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at BeNeering GmbH. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our cloud-based applications.

Key Responsibilities:

  • Evaluate and resolve technical issues related to our cloud applications, including troubleshooting and debugging
  • Provide exceptional customer support via phone, email, and other communication channels
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation, including user guides and knowledge base articles
  • Stay up-to-date with the latest technologies and industry trends to ensure our applications remain competitive

Requirements:

  • Strong technical background in IT, with a focus on cloud computing and application support
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment
  • Proficiency in multiple programming languages and software development methodologies
  • Experience with cloud-based applications, including JIRA, API, and Atlassian
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health insurance and retirement plan
  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A chance to work with a leading software provider in the cloud computing industry

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