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Technical Support Specialist

vor 2 Monaten

Hamburg, Hamburg, Deutschland The Qt Company Vollzeit

About the Role

We are seeking a skilled Technical Support Specialist to join our team at The Qt Company. In this role, you will provide top-notch support to users of our Squish product, a leading GUI automation and testing solution.

Your Responsibilities

  • Assist users via a text-based support system, answering questions, investigating and reproducing problems, and providing effective solutions.
  • Collaborate with colleagues and developers to address technical issues, file bug reports, and contribute to documentation updates.
  • Contribute to internal and external documentation, including change requests and knowledge base articles.
  • Participate in process improvement initiatives to enhance customer satisfaction.

Your Qualifications

  • Experience with GUI application development, software development, and related tools and processes.
  • Affinity with modern IT and technology.
  • Continuous learning approach with a focus on self-motivation.
  • Familiarity with Linux, macOS, or Windows, including command line shells and scripting languages.
  • Advanced English communication skills, both verbal and written.

Beneficial Skills

  • Enjoy helping others with software and IT problems.
  • Desire to understand modern software and its challenges.
  • Hands-on experience with tools like Git, Jenkins, or similar.
  • Experience in customer service.

What We Offer

  • Public transportation ticket.
  • 30 vacation days per year.
  • Flexible hours for work-life balance.
  • Option to work from home up to 3 days a week.
  • Mobile phone and subscription.
  • Language learning platform.
  • Mental health support via Auntie Program.
  • A friendly, diverse, and sociable work environment.
  • Collaborative colleagues from around the world.