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IT Specialist in On-Site Support

vor 2 Monaten


Berlin, Berlin, Deutschland Arvato Systems Vollzeit
About Us

Arvato Systems is a leading international IT company that supports renowned businesses in their digital transformation. With a team of over 3,300 experts at 25 global locations, we offer high-tech expertise, industry knowledge, and a customer-centric approach. Our mission is to develop innovative IT solutions, migrate customers to the cloud, integrate digital processes, and provide comprehensive IT system management.

Job Responsibilities
  • Receive, qualify, and coordinate incident reports, including customer communication and inquiries in the 1st and 2nd level support
  • Analyze and resolve incidents through remote access or on-site visits, install software, perform standard changes, and manage access in Active Directory
  • Ensure the delivery of our agreed-upon on-site services at our customer's location in Berlin
  • Attend customer conferences and events, ensuring the smooth operation of the corresponding technology
  • Monitor and control tickets according to Service Level Agreements
  • Manage end-user devices in a complex environment (notebooks, mobile devices, and more) within a Microsoft-driven digital workplace
Requirements
  • A completed vocational training in the IT sector or equivalent experience in the field
  • Experience in IT on-site support/service desk or equivalent in 2nd or 3rd level support
  • Good knowledge of common hardware and operating system support, particularly Windows 11 and iOS
  • Familiarity with Active Directory, Microsoft Azure, File & Print, and software distribution SCCM / Intune, Tickettool Micro Focus Servicemanager
  • Proficient in conference technology and a strong communicator with excellent teamwork skills
  • High customer orientation and excellent German and solid English language skills
What We Offer

Exciting projects and challenges | Flat hierarchies | High degrees of freedom and personal responsibility | Flexible work models and mobile work | Comprehensive learning opportunities and digital training | Extensive health offers, including numerous free sports courses | Support for family and childcare | Company restaurant (dependent on location) | Bike leasing | Employee discounts and more...