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Technical Support Specialist

vor 2 Monaten

Karlsruhe, Baden-Württemberg, Deutschland CAS Software Vollzeit
Deine Aufgaben
  • Im Rahmen des technischen Kunden- und Partnersupports bist du verantwortlich für die Unterstützung bei Anfragen zu den Standardsoftware-Lösungen von CAS (wie CAS genesisWorld, SmartWe).
  • Du hilfst unseren Kunden und Partnern bei der Bewältigung ihrer technischen Herausforderungen.
  • Du führst Ursachenanalysen durch und entwickelst erste Lösungsansätze.
  • Du verfasst FAQ-Beiträge sowie Anleitungen und pflegst die Wissensdatenbank.
Deine Qualifikationen
  • Du hast eine abgeschlossene Ausbildung oder ein Studium im IT-Bereich.
  • Du zeichnest dich durch eine ausgeprägte Kundenorientierung aus, die sich in deinem Denken und Handeln widerspiegelt.
  • Du bist in der Lage, komplexe Sachverhalte verständlich zu erklären und aufzubereiten.
  • Du beherrschst die deutsche Sprache sehr gut und hast ein gutes Gespür für mündliche und schriftliche Ausdrucksweise.
  • Gute Englischkenntnisse sind von Vorteil.
Was wir dir bieten

Deine Vorteile

Wir legen großen Wert auf eine positive Unternehmenskultur und gesunde Beziehungen und bieten dir zahlreiche Benefits.

Best Place to Grow
Gemeinsam gestalten wir deine individuelle Rolle basierend auf deinen Erfahrungen und Fähigkeiten, damit du deine Stärken optimal entfalten kannst.

Potenzialentfaltung
Unsere CAS Akademie bietet dir vielfältige Weiterbildungsmöglichkeiten, die auf deine Bedürfnisse zugeschnitten sind, einschließlich Coachings, Schulungen und Leadership-Programmen.

Flexible Arbeitszeitmodelle
Du hast die Möglichkeit, Teamtage vor Ort und Mobile Office flexibel zu kombinieren. Mit FlexZeit und FlexUrlaub kannst du jährlich neu zwischen Wochenstunden und Urlaubstagen wählen.

Fitness & JobRad
Bleibe fit und tausche dich mit anderen Mitarbeitenden der CAS aus, indem du ein JobRad erhältst oder dich einer unserer vielen Sportgruppen anschließt.

Culinarium
In unserem firmeneigenen Restaurant "Culinarium" kannst du dich für den Nachmittag stärken. Zudem stehen dir frisches Obst und Getränke zur Verfügung.

Events & Netzwerk
Bei uns wird das Miteinander großgeschrieben. Freue dich auf Events wie unser Sommerfest, Grillen im Team oder Networking in Experten-Gruppen.

Dein Team

Unser Customer Support-Team bietet technische Unterstützung für unsere Kunden und Partner bei system- und anwendungsspezifischen Fragen zu CAS-Produkten – auch international. Die Erreichbarkeit ist von Montag bis Freitag gewährleistet, ohne Wochenenddienste. Du wirst durch eine intensive Einarbeitung und unsere CAS Akademie optimal auf deine Aufgaben vorbereitet.

Bewerbungsunterlagen

Das kannst du vorbereiten

Motivation: Welche Rolle suchst du? Warum denkst du, dass du bei uns genau richtig bist?

Lebenslauf: Dein Bildungsweg und bisherige Erfahrungen

Zeugnisse: Deine Bildungs- und Arbeitszeugnisse

Rahmenbedingungen: Startzeitpunkt

Du möchtest als Technical Support Specialist (w/m/d) mitgestalten?