Customer Experience Solutions Architect
vor 4 Wochen
Join Our Innovative Team
About Us:
At diva-e, we are at the forefront of creating exceptional digital experiences that drive business success. As Germany's premier Transactional Experience Partner (TXP), we have partnered with renowned brands to deliver cutting-edge E-business solutions. Our team of approximately 900 professionals spans multiple locations, dedicated to fostering a culture of respect, trust, and responsibility.
Your Role:
We are seeking a Total Experience Solution Strategist (m/f/d) to enhance our digital user experience initiatives. In this pivotal role, you will be instrumental in developing and refining strategies for complex customer projects, collaborating closely with our Content, Paid Advertising, SEO, and Experience teams. Your expertise will help set new benchmarks in digital experience, driving the optimization of our client projects.
Key Responsibilities:
- Oversee the Total Experience Solutions portfolio, establishing thought leadership in this domain.
- Craft and execute customer-focused go-to-market strategies for our Total Experience (TX) services.
- Act as the internal advocate for Total Experience.
- Position Total Experience externally as a solution for effective targeting and optimization of digital initiatives through a blend of DXP and Martech technologies.
- Represent diva-e in pitches, client meetings, and industry events, establishing our presence as a leader in the CX and Total Experience landscape.
- Analyze market trends and customer feedback to enhance our service offerings.
- Collaborate with Sales and Customer Success Management to develop tailored proposals and presentations that meet client needs.
Qualifications:
- Proven experience in digital products and services, particularly in Customer Experience, Digital Growth, or Full Funnel Marketing.
- Background in product management or marketing, with experience in sales or consulting for large clients.
- Strong passion for thought leadership in the CX/TX arena and emerging digital trends.
- Excellent presentation skills, capable of articulating complex ideas to diverse audiences in both German and English.
- Exceptional communication abilities, teamwork orientation, and stakeholder management skills.
- International experience is a plus.
What We Offer:
- Flexible work arrangements.
- Diverse projects across various industries, including customer portals and eCommerce.
- Extensive opportunities for professional development.
- Multiple career pathways across our locations.
Application Process:
If you are a collaborative professional eager to contribute to our innovative environment, we invite you to apply. A cover letter is not required, but we are interested in your motivations for this role. Following your application, we will reach out to arrange an initial interview, followed by a second meeting where you can showcase your skills and meet our team.
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