Release and Change Management Specialist

vor 3 Wochen

Konz, Rheinland-Pfalz, Deutschland Sogeti, part of Capgemini Vollzeit
About the Role

We are seeking a highly skilled Release and Change Manager to join our team at Sogeti, part of Capgemini. As a key member of our IT service management team, you will be responsible for ensuring the smooth delivery of changes and releases to our customers.

Key Responsibilities
  • Drafting and Documenting Processes: Develop and maintain IT service management processes to ensure clarity, compliance with best practices, and alignment with organizational needs.
  • CMDB Management: Implement, maintain, and optimize the Configuration Management Database to provide accurate visibility of configuration items and their relationships.
  • Change Management: Oversee and coordinate change requests to ensure that changes are evaluated, approved, and implemented in a controlled manner.
  • Release Management: Plan and manage the deployment of new software and system versions, minimizing their impact on operations.
  • Process Improvement: Identify opportunities for process improvement and propose solutions to elevate service management standards.
  • Collaboration: Work closely with technical teams and stakeholders to implement best practices and optimize services.
  • Reporting: Produce reports on service performance, incidents, changes, and deployments to support strategic decision-making.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Systems Management, or a related field.
  • Experience: Significant experience in IT service management with expertise in release and change management.
  • Skills: Proficiency with Omnitracker, knowledge of XLRelease, and experience with ServiceNow (SNOW) is an advantage.
  • Certifications: ITIL certification is desired.
  • Language: Excellent written and verbal communication skills in English and French.
About Sogeti

At Sogeti, we believe in empowering our employees to reach their full potential. We offer a dynamic and supportive work environment, flexible working arrangements, and access to world-class digital learning resources. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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