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ITIL Process Manager

vor 2 Monaten


Salzgitter, Niedersachsen, Deutschland Salzgitter Digital Solutions GmbH Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen ITIL Process Manager, der unsere IT-Infrastruktur unterstützt und unsere Prozesse optimiert.

Aufgaben
  • Verantwortlich für die Prozesse Incident, Problem und Change Management im Bereich IT-Infrastruktur.
  • Erstellung von Berichten zur Servicequalität und Entwicklung von KPIs.
  • Schnittstelle zu den weiteren Bereichen der SZDS, insbesondere dem Service Center und dem Eskalationsmanagement.
  • Überwachung der Pflege des Asset Managements.
  • Koordinierung der Planung und Durchführung der Wartungsfenster.
  • Entwicklung der Prozesslandschaft im Zuständigkeitsbereich.
  • Unterstützung bei der Durchführung von Audits.
Qualifikationen
  • Abgeschlossenes Studium der Informatik oder Wirtschaftsinformatik.
  • Mindestens drei Jahre Berufserfahrung im beschriebenen Aufgabengebiet.
  • Gute Kenntnisse der ITIL-Prozesslandkarte.
  • Ist eine selbständige, eigenverantwortliche und ergebnisorientierte Arbeitsweise.
  • Fließende Deutsch- und gute Englischkenntnisse in Wort und Schrift.
Unser Angebot
  • Vereinbarkeit von Privat- und Berufsleben durch mobile Arbeitsmöglichkeiten und flexible Arbeits- und Teilzeitmodelle.
  • Ein attraktives tarifgebundenes Gehalt und tarifliche Sonderzahlungen.
  • Umfangreiche Sozialleistungen wie betriebliche Altersversorgung und Berufsunfähigkeitsvorsorge.
  • Familienfreundliche Leistungen wie Ferienbetreuung für Grundschulkinder und Familienservice der SZ AG.
  • Vielfältige interne und externe Weiterbildungs- und Qualifizierungsmöglichkeiten.

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