Air Hamburg Operations Manager
vor 1 Monat
Job Title: OCC Duty Manager
Job Summary:
We are seeking a highly motivated and experienced Duty Manager to join our team at Air Hamburg in Hamburg. As a key member of our Operational Control Center, you will be responsible for coordinating the efforts of Operations, Flight Support, Client Service, Crew Planning, and Maintenance Operations Control to ensure the smooth and efficient running of all flights.
Your Responsibilities:
- Ensure the customer remains the top priority
- Ensure the tactical team remains effective throughout the shift through delegation of taskings and the balancing of workload
- Coordinate the response to daily issues (AOGs, delays, Wx)
- Work with Client Services, and other commercial teams to coordinate service recoveries
- Keep oversight of all high profile and demo flights
- Work with the flight operations management team to ensure all operations are conducted within the scope of the operation specifications
- Work with, and give direction to all functions within the operations arena to ensure the fleet is always optimised and operating in the most efficient manner while taking into consideration aircraft availability, maintenance schedule, operational restrictions, and customer preferences as well as crew welfare
Requirements:
- Proven experience in a key management/supervisory role
- Demonstrated ability to make sound decisions under pressure
- Excellent people and communication skills
- Previous experience in managing large teams in a fast-paced environment
- Natural problem solver
- Excellent track record in their respective field of expertise and demonstrate ability to gain competence across all departments during the training phase
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