Aktuelle Jobs im Zusammenhang mit Senior Implementation Consultant, CCaaS - Berlin, Berlin - Sprinklr

  • Senior Implementation Consultant, CCaaS

    vor 2 Wochen

    Berlin, Berlin, Deutschland Sprinklr Vollzeit

    About the RoleThe CCaaS Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry, and best practices. The consultant also acts as the day-to-day internal escalation point and point of contact for clients, ensuring optimal client...

  • Implementation Consultant

    vor 3 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Are you looking for a challenging role that combines technology and customer experience? We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed.Key Responsibilities:Implement and configure software solutions using automation tools to meet client specifications.Develop and implement automated workflows within ChurnZero for...

  • Implementation Consultant

    vor 3 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Are you looking for a challenging role that combines technology and customer experience? We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed.Key Responsibilities:Implement and configure software solutions using automation tools to meet client specifications.Develop and implement automated workflows within ChurnZero for...

  • Implementation Consultant

    vor 3 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Are you passionate about leveraging technology to deliver seamless customer experiences? We're seeking a highly skilled Implementation Consultant to join our team at Lightspeed. As a key member of our implementation team, you will be responsible for overseeing the successful deployment of our innovative solutions, utilizing automation tools to meet client...

  • Implementation Consultant

    vor 4 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Are you looking for a challenging role that combines technology and customer experience? We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed.Key Responsibilities:Implement and configure software solutions using automation tools to meet client specifications.Develop and implement automated workflows within ChurnZero for...

  • Implementation Consultant

    vor 4 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Are you looking for a challenging role that combines technology and customer experience? We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed.Key Responsibilities:Implement and configure software solutions using automation tools to meet client specifications.Develop and implement automated workflows within ChurnZero for...

  • Implementation Consultant

    vor 3 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Are you looking for a challenging role that combines technology and customer experience? We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed.Key Responsibilities:Implement and configure software solutions using automation tools to meet client specifications.Manage queues within ChurnZero to streamline and automate...

  • Implementation Consultant

    vor 3 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Are you looking for a challenging role that combines technology and customer experience? We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed.Key Responsibilities:Implement and configure software solutions using automation tools to meet client specifications.Manage queues within ChurnZero to streamline and automate...

  • Senior SAP Consultant ERP

    vor 1 Monat

    Berlin, Berlin, Deutschland I.O Consultant Vollzeit

    Ihre HerausforderungAls Senior SAP Consultant ERP bei I.O Consultant werden Sie Teil eines dynamischen Teams, das sich auf die Implementierung und Beratung von SAP-Lösungen spezialisiert hat. Wir suchen nach einer offenen und kommunikativen Persönlichkeit, die Spaß an Herausforderungen hat und ein abwechslungsreiches und anspruchsvolles Aufgabenfeld...

  • Senior SAP Consultant ERP

    vor 1 Monat

    Berlin, Berlin, Deutschland I.O Consultant Vollzeit

    Ihre HerausforderungAls Senior SAP Consultant ERP bei I.O Consultant werden Sie Teil eines dynamischen Teams, das sich auf die Implementierung und Beratung von SAP-Lösungen spezialisiert hat. Wir suchen nach einer offenen und kommunikativen Persönlichkeit, die Spaß an Herausforderungen hat und ein abwechslungsreiches und anspruchsvolles Aufgabenfeld...

  • Implementation Consultant

    vor 4 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Job SummaryLightspeed is seeking a highly skilled Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing technology to enhance customer interactions with minimal human interaction.Key ResponsibilitiesAutomation...

  • Implementation Consultant

    vor 2 Monaten

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

    Job SummaryLightspeed is seeking a highly skilled Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing technology to enhance customer interactions with minimal human interaction.Key ResponsibilitiesAutomation...

  • Senior Financial Consultant

    vor 1 Monat

    Berlin, Berlin, Deutschland insightsoftware Vollzeit

    Job Title: Senior Consultant ConsolidationAt insightsoftware, we are seeking a highly skilled Senior Consultant Consolidation to join our team. As a Senior Consultant Consolidation, you will be responsible for providing expert-level guidance and support to our customers in the implementation and training of our consolidation and reporting solutions.Key...

  • Senior Financial Consultant

    vor 1 Monat

    Berlin, Berlin, Deutschland insightsoftware Vollzeit

    Job Title: Senior Consultant ConsolidationAt insightsoftware, we are seeking a highly skilled Senior Consultant Consolidation to join our team. As a Senior Consultant Consolidation, you will be responsible for providing expert-level guidance and support to our customers in the implementation and training of our consolidation and reporting solutions.Key...

  • Senior Financial Consultant

    vor 1 Monat

    Berlin, Berlin, Deutschland insightsoftware Vollzeit

    Job Title: Senior Consultant ConsolidationAt insightsoftware, we are seeking a highly skilled Senior Consultant Consolidation to join our team. As a Senior Consultant Consolidation, you will be responsible for providing expert-level guidance and support to our customers in the implementation and training of our consolidation and reporting solutions.Key...

  • Senior Financial Consultant

    vor 1 Monat

    Berlin, Berlin, Deutschland insightsoftware Vollzeit

    Job Title: Senior Consultant ConsolidationAt insightsoftware, we are seeking a highly skilled Senior Consultant Consolidation to join our team. As a Senior Consultant Consolidation, you will be responsible for providing expert-level guidance and support to our customers in the implementation and training of our consolidation and reporting solutions.Key...

  • Senior Consultant SAP

    vor 3 Wochen

    Berlin, Berlin, Deutschland KPMG Vollzeit

    Join Our Team as a Senior Consultant SAP - Financial ServicesWe are seeking a highly skilled Senior Consultant SAP - Financial Services to join our team at KPMG. As a Senior Consultant SAP - Financial Services, you will be responsible for providing expert advice and guidance to our clients in the financial services industry.About the RoleThe Senior...

  • Senior Consultant SAP

    vor 3 Wochen

    Berlin, Berlin, Deutschland KPMG Vollzeit

    Join Our Team as a Senior Consultant SAP - Financial ServicesWe are seeking a highly skilled Senior Consultant SAP - Financial Services to join our team at KPMG. As a Senior Consultant SAP - Financial Services, you will be responsible for providing expert advice and guidance to our clients in the financial services industry.About the RoleThe Senior...

  • Senior Consultant

    vor 3 Wochen

    Berlin, Berlin, Deutschland Peak & Peak GmbH Vollzeit

    Job DescriptionPeak & Peak GmbH is seeking a highly skilled Senior Consultant to join our team. As a Senior Consultant, you will work closely with our clients to understand their business needs and develop innovative solutions to drive digital transformation.Key ResponsibilitiesDevelop and implement digital transformation strategies for clients in the...

  • Senior Consultant

    vor 3 Wochen

    Berlin, Berlin, Deutschland Peak & Peak GmbH Vollzeit

    Job DescriptionPeak & Peak GmbH is seeking a highly skilled Senior Consultant to join our team. As a Senior Consultant, you will work closely with our clients to understand their business needs and develop innovative solutions to drive digital transformation.Key ResponsibilitiesDevelop and implement digital transformation strategies for clients in the...

Senior Implementation Consultant, CCaaS

vor 2 Monaten

Berlin, Berlin, Deutschland Sprinklr Vollzeit
About the Role

We are seeking a highly skilled CCaaS Implementation Consultant to join our team at Sprinklr. As a key member of our implementation team, you will be responsible for ensuring our customers receive the best possible onboarding experience and value by effectively deploying our software based on their use cases, industry, and best practices.

Key Responsibilities
  • Configure our product for various brands and industries, adhering to high standards of delivery and quality.
  • Collaborate with our team to develop best practices on product configuration and continuously learn and improve.
  • Work with our customers to understand their product adoption and establish standard practices to improve adoption.
  • Provide social insights and recommendations to support our clients' business practices.
  • Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client needs.
  • Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
  • Ensure all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions.
  • Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
  • Provide consulting advice to clients about our platform during different phases of project implementation.
Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • A drive to dig into the details of a system or process to solve customer problems.
  • Desire and ability to rapidly learn a wide variety of new technical skills.
  • Self-motivated, takes initiative, assumes ownership.
  • Ability to work in a highly collaborative and fast-paced environment.
  • Enthusiastic, professional, with a focus on customer success.
  • Excellent listening skills to fully understand the customer value requirements.
  • Passion for solving client challenges and commitment to client delight.
  • Strong customer handling skills and willingness to serve customers across various time zones.
  • German and English languages business proficiency mandatory (C1/C2).
Technical Skills
  • Experience deploying Voice and Non-Voice Contact Center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central, etc.
  • Good knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing.
  • Should have knowledge in CTI or Voice recording products.
  • Experience on VOIP, Dialer, ACD, IVR, SBC.
  • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
  • Knowledge of UCaaS, CPaaS platform, cloud, Contact Center, Integrations like MS teams, and analysis tools like Wireshark, etc.
  • Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.
  • Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
  • Have experience in Groovy and Javascript.
About Sprinklr

We are committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.