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    Langenfeld, Nordrhein-Westfalen, Deutschland Copeland Vollzeit

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Service Supervisor DACH

vor 2 Monaten


Langenfeld, Nordrhein-Westfalen, Deutschland emerson Vollzeit

**Job Summary**

We are seeking a highly skilled Service Supervisor to lead our DACH Lifecycle Service Management team in delivering exceptional service to our customers. As a key member of our Operations department, you will work closely with Sales and other leaders to align service executions and sales strategies.

**Key Responsibilities**

  • Lead and manage the Reliability Solutions and Machinery Health Management Service team to ensure they are equipped, trained, and developed to meet current and planned future business needs.
  • Develop, apply, and introduce new and efficient Service strategies, methods, and processes to support the development and profitability of the Service office.
  • Work closely with the DACH Operations Management team to agree on the course of action necessary to assure proper Service coverage for all supported products.
  • Coordinate problem-solving for technical issues relating to service orders.
  • Perform all necessary tasks for installation, upgrade, and maintenance of MHM/RS-Systems and integrated Bus systems, intelligent field devices, and third-party systems at customer sites.
  • Ensure that all service activities meet standards imposed by safety legislation or by quality requirements.
  • Maintain and own the service and maintenance-related ISO procedures and work instructions.
  • Responsibility for screening and use of all relevant procedures related to Trade Compliance Policy.

**Requirements**

  • Bachelor's Degree or equivalent experience.
  • 8 years of experience with RS (Reliability Solutions) and MHM (Machinery Health Management) systems and solutions, with a minimum of 5 years of experience as a Service Engineer.
  • Proficiency in German and English.
  • Valid car driving license.
  • Availability to travel to and work in the DACH region (Germany, Switzerland) for training or business trips or for assignments to perform service, maintenance, and commissioning activities on customer sites if necessary.

**Preferred Qualifications**

  • Knowledge and experience of RS (Reliability Solutions) / MHM (Machinery Health Management) Systems and Industry-specific experience, MS-Office Applications.

**Our Offer**

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to build a workplace that is encouraging and rewarding.

Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us.