Service Operations Manager

vor 3 Wochen


Langenfeld, Nordrhein-Westfalen, Deutschland Copeland Vollzeit

We are seeking a highly skilled Service Operations Manager to lead our DACH Lifecycle Service Management team. The successful candidate will be responsible for ensuring that the Service team is correctly equipped, trained, and developed to meet current and planned future business needs.

Main Responsibilities:

  • Lead and manage the Reliability Solutions and Machinery Health Management Service team.
  • Develop, apply, and introduce new and efficient Service strategies, methods, and processes to support the development and profitability of the Service office.
  • Work closely with the DACH Operations Management team to agree on the course of action necessary to assure a proper Service coverage for all supported products.
  • Coordinate problem-solving for technical issues relating to service orders.
  • Perform all necessary tasks for installation, upgrade, and maintenance of MHM/RS-Systems and integrated Bus systems, intelligent field devices, and third-party systems at customer sites.
  • Ensure that all service activities meet standards imposed by safety legislation or by quality requirements.
  • Maintain and own the service and maintenance-related ISO procedures and work instructions.

About the Role:

The ideal candidate will have a Bachelor's Degree or equivalent experience and a minimum of years of experience with RS (Reliability Solutions) and MHM (Machinery Health Management) systems and solutions, as well as proficiency in German and English.

Preferred Qualifications:

  • Knowledge and experience of RS (Reliability Solutions) / MHM (Machinery Health Management) Systems and industry-specific experience.

Our Offer:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. We offer competitive benefits plans, comprehensive medical care, and equitable opportunities for growth and development.



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