Optical Network Specialist

vor 1 Woche

Berlin, Berlin, Deutschland Colt Technology Services Vollzeit
Job Title: Optical & Ethernet Network Engineer

Colt Technology Services is seeking a highly skilled Optical & Ethernet Network Engineer to join our team. As a key member of our customer support team, you will be responsible for resolving customer faults and problems occurring on our Ethernet & Optical products and services.

Key Responsibilities:
  • Proactively monitor, troubleshoot, diagnose, and resolve faults across our pan-European MPLS infrastructure and range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support.
  • Provide a professional interface to customers as a single point of contact for all their issues.
  • Establish and maintain working relationships with key partners and vendors.
  • Manage and co-ordinate tasks with field service or 3rd level support.
  • Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system.
  • Resolve or escalate faults in accordance with product SLAs.
  • Identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks.
  • Generate technical reports for customers on request.
  • Technically manage software upgrades in coordination with the involved vendors and Colt teams.
Requirements:
  • Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to, MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, and troubleshooting.
  • Excellent understanding/working experience of network management via GUI and CLI.
  • Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
  • Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC, and field support operations teams.
  • Experience of working in a team environment with full responsibility for troubleshooting, with a high willingness to take ownership, coordinate with internal and external teams, and lead to a satisfactory conclusion.
  • Excellent customer and service-oriented communication skills, written and verbal.
  • Ability to learn and implement technical information quickly and make decisions quickly and efficiently.
  • Team spirit.
  • German (fluent, at least C1).
  • English (communicative level, at least B1).
Desirable:
  • Experience with Layer 3 services and technologies.
  • Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis, and troubleshooting of IP, MPLS, and VPN solutions in a pan-European network.
  • Experience with ITIL.
Skills/Qualifications:
  • Fluent in German and English is a must.
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and co-ordinate complex technical situations in a calm and professional manner.
  • Excellent customer-facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
  • Customer-focused and able to communicate effectively with all required parties, including internal/external network partners and customers.
  • Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.

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