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KYC Process Optimization Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Deutsche Bank Vollzeit
Job Overview:

The Know Your Customer (KYC) Operations are crucial in safeguarding the organization against financial misconduct, minimizing the risks associated with onboarding new clients, particularly concerning KYC-related risks, while ensuring that client relationships are established and maintained effectively.

Key Responsibilities:
  • Oversee the comprehensive design of global KYC workflows, promoting data reuse and automation throughout the operational process.
  • Facilitate virtual workshops for process modeling, visually representing current and future business operations across various units or regions, adhering to BPMN2.0 and the organization's modeling standards.
  • Analyze and assess existing processes to identify opportunities for simplification, standardization, and automation, utilizing methodologies such as Lean Six Sigma.
  • Establish migration checkpoints, considering dependencies related to data strategy, screening efficiency, and the effectiveness of account activity reviews.
  • Collaborate with technology and business stakeholders to validate regulatory frameworks and develop implementation strategies and roadmaps.
  • Conduct impact assessments in partnership with Process Optimization/Management and Production Steering stakeholders.
  • Utilize data analysis to perform root cause investigations, identifying areas for improvement.
Required Skills and Experience:
  • Extensive experience and expertise in Client Lifecycle Management and KYC processes.
  • Strong organizational abilities, proactive mindset, and capacity to perform under pressure while maintaining accuracy and attention to detail.
  • Proficient in leading problem-solving sessions and driving design-oriented outcomes.
  • Exceptional relationship management and negotiation skills, including the ability to engage with remote stakeholders.
  • Familiarity with lean processing methodologies such as Six Sigma, along with strong analytical and statistical skills.
  • Experience in modeling complex business processes using enterprise-level tools.
Behavioral Competencies:
  • Outstanding communication skills, both verbal and written, with the ability to engage effectively with stakeholders from diverse backgrounds.
  • Meticulous attention to detail and strong analytical capabilities.
  • Excellent stakeholder management skills.
  • Ability to thrive in a global, virtual team environment while managing multiple tasks under pressure.
  • Motivated self-starter with a dynamic approach, capable of interacting with both internal and external stakeholders.
  • Experience working within a diverse, multicultural global organization.
What We Offer:

We provide a comprehensive range of benefits designed to support your personal and professional well-being:
  • Mental and Emotional Well-being:
    We prioritize mental health, offering consultations for challenging life situations and training programs focused on mental wellness.
  • Physical Health:
    We encourage physical fitness through health check-ups, vaccination initiatives, and guidance on healthy living.
  • Social Engagement:
    We foster networking opportunities that enhance professional and personal growth, alongside a culture of diversity, equity, and inclusion.
  • Financial Security:
    We offer financial stability through pension plans, banking services, and other benefits.
We are committed to creating a diverse and inclusive work environment that values different perspectives and backgrounds, driving innovation and business success.