Aktuelle Jobs im Zusammenhang mit TRICARE Beneficiary Services Representative - Vilseck, Bayern - Leidos

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    vor 4 Wochen

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    vor 3 Wochen

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TRICARE Beneficiary Services Representative

vor 2 Monaten

Vilseck, Bayern, Deutschland Leidos Vollzeit
Job Summary

We are seeking a highly skilled Beneficiary Services Representative Floater to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to our beneficiaries, ensuring they receive the best possible care and services.

Key Responsibilities
  • Beneficiary Education and Enrollment Services
    • Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
    • Register TRICARE beneficiaries in the MHS Genesis system
    • Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
  • Customer Service and Support
    • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
    • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
  • Administrative and Technical Support
    • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
    • Provide basic claims assistance such as providing information on the status of claims
    • Collect and record other Health Information into applicable systems
  • Communication and Collaboration
    • Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
    • Collect and report information on daily activities performed
  • Compliance and Confidentiality
    • Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
    • Maintain confidentiality and proper handling of Protected Health Information
Requirements
  • Education and Experience
    • High school diploma or GED
    • Three years' cumulative experience in the following areas:
    • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
    • Experience in a medical or clinical environment
    • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
    • Experience in a customer service environment
  • Skills and Abilities
    • Be fluent in English
    • Proficient in written and oral communications
    • Possess effective presentation skills
    • Computer literate with Internet research experience
    • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
What We Offer

As a Beneficiary Services Representative Floater at Leidos, you will have the opportunity to work in a dynamic and supportive team environment, providing exceptional customer service and support to our beneficiaries. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.