Customer Excellence B2C Project Manager

vor 1 Monat

Wetzlar, Hessen, Deutschland Leica Camera AG Vollzeit
Job Title: Customer Excellence B2C Project Manager

We are seeking a highly skilled Customer Excellence B2C Project Manager to join our team at Leica Camera AG. As a key member of our Customer Excellence Team, you will play a pivotal role in identifying business potentials, monitoring KPIs, and driving the implementation of strategies across markets utilizing our Salesforce B2C CRM capabilities.

Key Responsibilities:
  • Develop, execute, and oversee project plans for Customer Excellence initiatives.
  • Coordinate cross-functional teams to ensure timely project completion.
  • Utilize project management tools to track progress and mitigate risks.
  • Collaborate with regional teams to identify growth opportunities and implement initiatives.
  • Provide strategic insights to improve lead generation and conversion.
  • Ensure consistent implementation of strategies across markets.
  • Work with stakeholders to establish and prioritize business objectives.
  • Allocate resources based on strategic importance and impact.
  • Align market-specific priorities with organizational goals.
  • Define market-specific KPIs for evaluating Customer Excellence activities.
  • Regularly monitor KPIs to assess performance and identify areas for improvement.
  • Implement corrective measures to optimize performance.
  • Foster collaboration with HQ sales teams to align efforts with sales objectives.
  • Gather feedback to shape Customer Excellence strategy and execution.
  • Coordinate joint initiatives to integrate sales and marketing activities.
  • Advocate for the adoption of data-driven practices within the organization.
  • Utilize data analytics to inform decision-making and improve performance.
  • Drive the adoption of data-driven tools to enhance sales and marketing effectiveness.
  • Identify CRM and data requirements to support business objectives.
  • Assess existing systems and identify opportunities for improvement.
  • Collaborate with CRM and data teams to implement solutions.
Requirements:
  • Bachelor's or Master's degree in Business Administration, Marketing, or related field or minimum 5 years of similar working experience.
  • Proven experience in project management within CRM, marketing, or sales.
  • Strong understanding of CRM principles and sales funnel optimization.
  • Proficiency in project management and collaboration tools like Confluence, Jira, and Teams.
  • Excellent communication and stakeholder management skills.
  • Analytical and sales-driven mindset with attention to detail.
  • Familiar with Google Analytics and MS PowerBI.
  • Familiar in using Salesforce Sales Cloud and/or Marketing Cloud.
  • Photography knowledge and knowing the premium luxury market is a plus.
  • Ability to thrive in a dynamic environment.
  • Previous sales experience, especially in e-commerce and retail, is advantageous.
About Us:

Leica Camera AG is an internationally active premium manufacturer of cameras and sports optics products with headquarters in Wetzlar, Hessen. The legendary reputation of the Leica brand is based on over 100 years of tradition. Leica stands for excellent quality, German craftsmanship, exclusive industrial design, and innovative technologies.

We offer a modern working environment, flexible working hours, and a structured onboarding program. Our company culture is open, informal, and encourages new ideas. We also offer excellent internal development opportunities and a fairly remunerated, secure employment relationship.

If you are interested in this opportunity, please apply online using the link below. We look forward to hearing from you.

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