Operations & Campaign Manager (m/f/d) - Automotive Industry

Vor 4 Tagen

Bad Arolsen, Hessen, Deutschland VEACT GmbH Vollzeit
About the Role

We are seeking a highly skilled Operations & Campaign Manager to join our team at VEACT GmbH. As a key member of our Operations Team, you will play a crucial role in supporting our Marketing Cloud and contributing to the success of our Account Management.

Key Responsibilities
  • Operational Process Management: Ensure seamless, cross-functional, and time-sensitive operational processes are in place and executed efficiently.
  • Customer Support: Provide exceptional support to our customers in the automotive industry, addressing their inquiries and data-driven marketing-related questions.
  • Campaign Management: Oversee and automate marketing and advertising campaigns through our Marketing Cloud, ensuring data-driven insights and customer-centric approaches.
  • Data Analysis and Reporting: Create comprehensive reports using various tools and maintain accurate data within our CRM System.
  • Operational Efficiency: Streamline administrative tasks in Account Management and Dealer Operations, ensuring optimal performance and customer satisfaction.
  • Project Support and Analysis: Collaborate on various projects and analyses across different areas of Aftersales Marketing, driving business growth and customer engagement.
  • Team Collaboration: Work closely with our Werkstudenten in the Dealer Support Team, fostering a culture of collaboration and excellence.
Requirements
  • Education: Bachelor's degree in Business Administration, Economics, Digital Business, Marketing, or related field; or equivalent professional experience.
  • Language Skills: Fluent German and excellent English language skills.
  • Industry Experience: Previous experience in the automotive industry and/or marketing is highly desirable.
  • Skills and Qualities: Strong analytical and problem-solving skills, with a passion for automotive, digitalization, big data, and marketing.
  • Work Style: Structured, self-motivated, and solution-oriented, with a strong focus on teamwork and customer satisfaction.
  • Adaptability: Willingness to quickly adapt to new systems and responsibilities, with a proactive approach to learning and growth.
  • Leadership and Social Skills: Self-assurance, proactivity, and high social competence, with excellent communication and interpersonal skills.
About VEACT GmbH

Founded in 2010, VEACT GmbH develops and distributes a software-based platform for digitalizing marketing processes in the automotive industry. Our self-learning technology and extensive automotive expertise enable us to support our customers in making marketing and sales processes more efficient through data. By leveraging all available data sources, such as invoices, service histories, satisfaction queries, and campaign data, we create customer profiles that drive business growth and customer loyalty.

Our customers, including car dealerships and manufacturers, benefit from reduced process costs, improved customer loyalty, and increased sales. With a revenue of approximately €15 million and a team of over 100 FTEs, VEACT GmbH is an established scaleup within the automotive software ecosystem and a trusted partner to some of the world's largest car dealerships and OEMs.

We are embarking on a European scaling journey, seeking to expand our footprint and enhance our growth trajectory. Join us in shaping the future of automotive marketing and sales

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