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Service Operations Associate

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Dormagen, Nordrhein-Westfalen, Deutschland Provisur Technologies Inc Vollzeit

Position Overview:

We are seeking a dedicated Service Representative to join our team at Provisur Technologies Inc. This role involves a variety of responsibilities aimed at ensuring optimal service delivery and customer satisfaction.

Key Responsibilities:

  • Conduct mechanical repairs, installations, and maintenance independently while providing training to customers.
  • Deliver extensive support to current clients through service interventions, fault analysis, diagnosis, and resolution of both mechanical and electronic issues.
  • Guide clients in planning significant revisions and enhancements to their systems.
  • Broaden service offerings, including the spare parts business.
  • Engage in travel across Europe, predominantly within the DACH and BENELUX regions, with travel requirements of 80-100%.
  • Availability for occasional weekend work may be necessary.

Qualifications:

  • Completion of training in Mechanics or Electronics is essential.
  • Proficient knowledge and technical skills in Pneumatics, Hydraulics, Mechanics, and Electronics.
  • Experience in the assembly, maintenance, repair, and troubleshooting of machinery or production equipment.
  • A collaborative team player with excellent communication skills and a customer-focused mindset.
  • Self-motivated, goal-oriented, and resilient in achieving objectives.
  • Fluency in German and English is required; additional languages are advantageous.
  • A valid Category B driver's license is mandatory.

Work Environment:

  • Join a supportive and dynamic team environment.
  • Company vehicle available for personal use under the 1% rule (Home-office).
  • Modern work tools provided, including phone, laptop, and necessary equipment.
  • Access to internal and external training opportunities to enhance your skills.
  • Enjoy flexible working conditions along with a competitive compensation package.
  • Benefit from up to 35 days of vacation and a fair overtime/compensatory time off policy.
  • Participate in an attractive company pension plan.

We encourage interested candidates to consider this opportunity to grow and develop within our organization.