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Client Relations Coordinator
vor 2 Monaten
Client Relations Coordinator (m/f/d)
At PAUL HARTMANN AG, our mission is to assist, nurture, safeguard, and grow. We empower healthcare professionals to focus on what truly matters: positively impacting people's lives. We develop solutions that make a genuine difference. With your dedication, you can grow in your role every day. We believe in the difference you can make. Join our team as a Client Relations Coordinator (m/f/d) nationwide.
Responsibilities:
- Ensure exceptional customer service for our Key Account clients by thoroughly addressing inquiries through various channels (phone, email, customer processes).
- Classify all customer interactions in Salesforce and manage interfaces efficiently.
- Support Key Account Managers in daily operations, customer analyses, and preparation of relevant customer data and reports.
- Handle clarification cases in dispute management.
- Provide consultation on our HARTMANN and BODE products.
- Ensure high customer satisfaction according to defined metrics.
- Actively utilize knowledge management and interface tools to achieve maximum first contact resolution, including first-level HARTMANN solution consulting (PUSH, HILMAS, Health+).
Qualifications:
- Completed commercial training with 3-5 years of experience and/or relevant professional experience in customer service (key account management).
- Excellent communication skills, both verbal and written.
- Proficient knowledge and confident handling of IT systems (MS Office, Salesforce & SAP).
- Strong customer orientation and problem-solving skills.
- Initial experience in project management is desirable.
- Very good German language skills and basic knowledge of English.
Benefits:
- Flexible working conditions, such as flexible working hours and remote work options.
- Work-life balance support, including childcare subsidies.
- 30 days of vacation per year, special leave for extraordinary life events, vacation pay, and collective annual bonuses.
- Company pension scheme with attractive employer contributions and support for salary conversion.
- Ample parking, cafeteria with café bar, and ongoing offers in the employee shop.
- Access to over 6000 fitness and yoga studios, swimming pools, as well as CrossFit and bouldering facilities (EGYM Wellpass).
- Various health initiatives such as skin cancer screenings, online mental health courses, massage services, and yoga during lunch breaks.
- JobRad leasing options.
- Attractive employee discounts on travel, fashion, and technology through our corporate benefits platform.
Shape a career where healthcare professionals and the well-being of patients are at the forefront. Grow in a forward-thinking culture characterized by trust and openness.
