Operations Manager
Vor 6 Tagen
About Via
Via is a global technology company that is transforming the way people move around the world. Our mission is to create a more sustainable and efficient transportation system that reduces carbon emissions and improves the quality of life for people in cities.
Job Summary
We are seeking an experienced Transportation Operations Director to join our team in Frankfurt. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our on-demand public transportation services in the region. This includes managing the day-to-day business, leading a team of field staff, and working closely with our central operations teams to ensure excellent quality of service.
Key Responsibilities
- Manage the day-to-day operations of our on-demand public transportation services in Frankfurt, including overseeing the performance of our field staff and ensuring that revenue and quality targets are met.
- Lead a team of field staff to establish operationally stable and scalable processes, and to drive continuous improvement in the quality of service.
- Work closely with our central operations teams to ensure that our services are aligned with our overall business strategy and to identify opportunities for improvement.
- Develop and implement strategies to improve the efficiency and effectiveness of our operations, including process automation and optimization.
- Collaborate with our local partners and stakeholders to ensure that our services meet their needs and expectations.
- Monitor and analyze key performance indicators (KPIs) to measure the success of our operations and identify areas for improvement.
Requirements
- At least 4 years of experience in a transportation or logistics operations role, with a proven track record of success in managing teams and driving business growth.
- Strong leadership and management skills, with the ability to motivate and inspire a team of field staff.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
- Fluent German language skills (C1 level) and excellent English language skills.
- A valid driver's license in Germany (class B).
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a global technology company that is transforming the way people move around the world.
- A dynamic and supportive work environment that encourages innovation and collaboration.
- The chance to make a real difference in the lives of people in cities around the world.
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