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After Sales Technical Lead
vor 3 Monaten
BASF Stationary Energy Storage GmbH (BSES) operates as a dedicated subsidiary of BASF SE, focusing on the distribution and development of NAS battery technology in collaboration with NGK Insulators Ltd.
KEY RESPONSIBILITIESIn this role, you will spearhead the establishment and enhancement of the After-Sales division for our NAS battery solutions.
- You will cultivate a worldwide network of technical service affiliates to ensure field maintenance for NAS, which includes overseeing contract management.
- Additionally, you will initiate and manage spare parts logistics, along with the creation of a service center. As the main liaison for customer inquiries, you will address all facets of after-sales communication, including handling complaints and warranty issues.
- You will also supervise the implementation and management of Long Term Service Agreements.
- To facilitate effective project execution and maintenance requirements, you will deploy an after-sales management system for tracking and oversight.
- A Bachelor’s or Master’s degree in Engineering or a related field, preferably in electrical engineering.
- A minimum of 3 years of experience in After Sales Management.
- A solid technical background, with experience in the battery sector being advantageous.
- A collaborative team player with a focus on solutions and a customer-centric approach.
- Proficiency in English is essential, with additional European languages being beneficial.
- Willingness to travel internationally.
- Access to inspiring networks for the development and execution of your ideas.
- Opportunities for mentoring and professional growth through various learning programs.
- Clear career pathways for professional advancement within the organization, including job rotation options.
- Support for childcare needs, including company daycare and holiday programs.
- Access to fitness and health facilities, along with medical care services.
- Discounted job ticket options and job bike programs.
At BASF, we are committed to innovative solutions, sustainable practices, and collaborative thinking. We value diversity and equal opportunities across all dimensions, including gender, age, origin, sexual orientation, disability, or belief. Join us in shaping the future as part of a global team.
