Client Support Coordinator

vor 3 Monaten

Berlin, Berlin, Deutschland nilo Vollzeit

Join nilo and contribute to the movement of destigmatizing mental health. Play an essential role in developing a premier platform dedicated to workplace mental wellness.

Responsibilities

Your Role:

  • You will serve as the primary contact for our clients and mental health professionals regarding inquiries about our services, appointment management, and technical issues.
  • You will provide professional assistance to client inquiries via email, phone, and chat during our operational hours.
  • You will assist clients in finding suitable matches and know precisely which professionals to connect them with for specific needs.
  • You will maintain ongoing communication with colleagues across various departments, particularly within our Psychology and Technology teams.
Qualifications

To excel in this position, you should possess:

  • A minimum of 1+ years of experience in customer support, client care, or user operations.
  • Fluent written and verbal communication skills in both German and English.
  • A passion for working with people and a love for effective communication.
  • A high degree of empathy, enabling you to understand and respond to the needs of our clients.
  • A strong customer-oriented and solution-focused mindset.
  • Excellent organizational skills and the ability to remain composed in high-pressure situations.
  • A proactive and independent work style, with the ability to quickly adapt to new tools and processes.
Benefits

What We Offer:

  • A vibrant company culture rooted in teamwork, empathy, respect, trust, courage, and innovation.
  • Autonomy and creative freedom in your role.
  • Opportunities for personal and professional growth.
  • Complimentary access to our app, including family support features.
  • The possibility to work remotely for up to 90 days each year.
  • A hybrid work model, with team collaboration days.
  • Discounted membership to Urban Sports Club.
  • Equity options, allowing you to benefit from the company's growth.
  • Regular team-building and company events.
  • The option to bring your pet to the workplace.

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