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Customer Service Representative
vor 2 Monaten
About BFS Abrechnungs GmbH
BFS Abrechnungs GmbH is a leading provider of pre-financing solutions for the healthcare industry. We support over 2,500 care and therapy providers by streamlining their billing processes. Our personalized and reliable services make billing efficient and straightforward.
Your Role
As a Customer Service Representative, you will be the primary point of contact for our valued clients. You will handle inquiries, resolve issues, and contribute to building strong customer relationships.
Responsibilities:
- Provide exceptional customer support via various channels, leveraging our AI-powered CRM system.
- Effectively address customer inquiries and concerns, ensuring timely and satisfactory resolutions.
- Collaborate with the team to enhance customer service processes and improve client satisfaction.
Your Profile:
- Proven experience in a customer-facing role within a service-oriented environment.
- Excellent communication skills, both written and verbal, with a strong customer-centric approach.
- Proficiency in using computers and relevant software applications.
- Availability to work full-time during operational hours.
Benefits:
- Flexible work arrangements, including the option for remote work.
- Comprehensive wellness benefits program.
- Opportunities for professional development and training.
- Competitive employee benefits package.
