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IT Specialist
vor 2 Monaten
We are seeking a highly skilled IT Specialist (Customer Support) to join our team at U.S. Army Europe and Africa. As a key member of our Information Technology Section, you will be responsible for providing complex IT support to our customers, including installation, configuration, troubleshooting, and customer assistance.
Key Responsibilities- Provide Tier 2 support for IT users, assessing and solving local IT-related problems
- Create, administer, and repair user and group accounts
- Coordinate with IA and network manager on network, server, and workstation security issues
- Install and configure software applications and provide technical support
- Administer network security, including assigning user IDs and permissions
- Ensure all workstations remain operational by monitoring and reporting problems
- Analyze and diagnose complex hardware, software, and network problems
- Troubleshoot and investigate system software, applications software interfacing, and IT equipment issues
- Develop and recommend standard problem resolution methodologies and procedures
- Coordinate with IT customers and specialists to identify IT improvements and ways to provide greater effectiveness and economy of services
To be successful in this role, you will need:
- Knowledge of system administration and automation security regulatory directives
- Experience with Windows, Unix, and Linux-based operating systems and basic software
- Knowledge of system administration software programs (VPN, Dameware, etc.)
- Understanding of personal computer hardware and software characteristics
- Basic networking and network troubleshooting skills
- Good communication skills and ability to deal directly with customers/end users
We also prefer candidates with:
- Security + CE certification
- German driver's license class B
- Office automation skills
English and German language proficiency level C1 is required.
Working ConditionsThis position may be filled at the C-6A or at the full performance level, C-07. The incumbent may be non-competitively promoted to the next higher or full performance level in accordance with regulatory requirements.
