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Claims Specialist
vor 3 Monaten
Full-time or Part-time | Location: Berlin
We, at Mounting Systems GmbH, are a globally recognized leader in the development and manufacturing of mounting systems for photovoltaic installations, proudly 'Made in Germany'. Since our establishment, we have been committed to advancing the renewable energy sector with dedication and innovation. Our company culture is built on mutual respect and trust, offering numerous employee benefits that make us an attractive and friendly employer.
We are currently seeking a Claims Specialist (m/w/d) to join our team.
Your Responsibilities:
- Documenting and processing complaints from both internal and external sources (customers/suppliers).
- Evaluating, asserting, and enforcing legitimate claims against contractual partners while defending against unjustified claims from third parties.
- Conducting and facilitating error and root cause analyses, collaborating with various departments to develop effective solutions.
- Preparing quality-related documents (8D and 6D reports) as part of the complaint management process.
- Maintaining correspondence and communication with suppliers and customers in close coordination with the legal department.
- Engaging and coordinating external service providers (e.g., experts, laboratories) during the complaint resolution process.
- Contributing to the implementation of the company-wide patent strategy and managing patent documentation.
- Supporting product development from the assessment of inventions through patent applications and defense against imitators.
- Proactively participating in customer projects to minimize risks.
- Enhancing the complaint management system and related processes in collaboration with the Quality and Operational Excellence Manager.
- Compiling and generating complaint data, key performance indicators, and relevant reports.
- Work locations include our facilities in Berlin.
Your Profile:
- Completed technical training or degree with relevant professional experience, preferably in complaint management, quality assurance, or claims management.
- Basic knowledge or experience in legal aspects related to complaints is advantageous.
- Self-reliant and structured working style with strong analytical skills and a high understanding of quality.
- Willingness to work at multiple locations.
- Confident demeanor and effective communication skills at all organizational levels, fostering collaboration with technical and commercial project leaders and other stakeholders.
- Fluent in German and proficient in English, both written and spoken.
- Willingness to travel within Germany and to neighboring European countries.
- Valid driver's license (Class B).
- Proficient in standard MS Office applications, with experience in ERP systems (e.g., Microsoft Dynamics NAV) being a plus.
What We Offer:
- A secure and permanent employment contract.
- Engaging and diverse tasks, exciting projects, and ample room for creativity.
- Family-friendly policies with flexible working hours and the option for remote work.
- Transparent corporate communication and a culture of open dialogue.
- A modern office environment with ergonomic workspaces and employee laptops.
- Flat hierarchies, open communication, and short decision-making processes.
- Regular company events to celebrate our successes together.
- Attractive employee discounts.
- A company pension scheme.
- Corporate benefits.
- Bike leasing options.
- Good transport connections.
We look forward to welcoming you as a new team member
