Customer Service Representative
Vor 4 Tagen
{"h1": "Customer Service Representative at Smeetz", "p": "At Smeetz, we revolutionize visitor attraction sales and revenue optimization with our unified commerce Software-as-a-Service (SaaS) platform powered by AI. As a fast-growing SaaS startup, we seek a Customer Service Representative to join our dynamic team and contribute to shaping our customer service operations.", "h2": "Key Responsibilities", "ul": [{"li": "Respond to customer inquiries via phone, email, and chat, providing prompt, reliable, and high-quality assistance."}, {"li": "Troubleshoot technical issues and help customers navigate our software."}, {"li": "Continually learn about our product to provide accurate information to customers."}, {"li": "Use feedback from customer interactions to suggest ways to improve our product and customer experience."}, {"li": "Manage Level 1 requests, create and follow up Level 2 and Level 3 issues for the dev team"}, {"li": "Take ownership of customer issues and follow problems through to resolution"}, {"li": "Create and update knowledge articles and videos to ease customers' journey into the product."}, {"li": "Document all customer interactions and details of inquiries, comments, complaints, and actions taken in our CRM system."}, {"li": "Identify and escalate priority issues to the Customer Service Manager or appropriate internal team."}], "h3": "Requirements", "ul": [{"li": "Excellent command of German and English. French and/or Italian would be a plus"}, {"li": "Tech-savvy and experience in customer service for a B2B SaaS."}], "h3": "Benefits", "ul": [{"li": "Through this position, you will have the opportunity to grow in a fast-growing scale-up "}, {"li": "Flexible work hours and the option to work remotely."}, {"li": "You will work in a highly performance-driven environment."}, {"li": "A vibrant and inclusive work environment where your voice matters."}, {"li": "Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities."}]}
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Customer Service Representative
Vor 7 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Verify...
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Customer Service Representative
Vor 7 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Verify...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit**About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit**About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service Representative Dutch Streaming PlatformWe are looking for experienced customer service representatives to join our team at Workstation Customer Care. As a customer service representative, you will be responsible for handling customer inquiries and requests related to our Dutch streaming platform.Key Responsibilities:Activation of trial...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service Representative Dutch Streaming PlatformWe are looking for experienced customer service representatives to join our team at Workstation Customer Care. As a customer service representative, you will be responsible for handling customer inquiries and requests related to our Dutch streaming platform.Key Responsibilities:Activation of trial...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work independently, and...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work independently, and...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service Representative for Dutch Streaming PlatformWe are looking for experienced customer service representatives to join our team at Workstation Customer Care. As a customer service representative, you will be responsible for handling written and telephone inquiries from our Dutch-speaking customers.Key Responsibilities:Activation of trial...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service Representative for Dutch Streaming PlatformWe are looking for experienced customer service representatives to join our team at Workstation Customer Care. As a customer service representative, you will be responsible for handling written and telephone inquiries from our Dutch-speaking customers.Key Responsibilities:Activation of trial...
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Customer Service Representative
Vor 4 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...
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Customer Service Representative
Vor 4 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit**About Workstation Customer Care**We are a network of airlines that offer smooth connections across a vast global network. Our team coordinates the caretaking for our frequent flyers, ensuring they receive exceptional customer service.**Job Summary**We are seeking a skilled Customer Service Representative to join our team as a Frequent Flyer Caretaker. As a...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit**About Workstation Customer Care**We are a network of airlines that offer smooth connections across a vast global network. Our team coordinates the caretaking for our frequent flyers, ensuring they receive exceptional customer service.**Job Summary**We are seeking a skilled Customer Service Representative to join our team as a Frequent Flyer Caretaker. As a...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work shifts, and be...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work shifts, and be...
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Customer Service Representative
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work shifts, and be...
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Customer Service Representative
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work shifts, and be...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a highly skilled and customer-oriented individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter experience is seamless and enjoyable.Key Responsibilities:Verify customer documents, including...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a highly skilled and customer-oriented individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter experience is seamless and enjoyable.Key Responsibilities:Verify customer documents, including...
