IT Operations Manager
vor 4 Wochen
Job Title: IT Service Manager
Company: Experian
Job Overview:
The IT Service Manager is responsible for overseeing the efficient functioning and enhancement of essential online services within a collaborative team environment.
Key Responsibilities:
- Guaranteeing the seamless operation and improvement of critical online applications.
- Managing support tickets and second-level escalations from initiation to resolution, focusing on incident and problem management.
- Creating, executing, and refining operational workflows in alignment with ITIL best practices, alongside monitoring and logging solutions.
- Serving as a key point of contact between internal stakeholders, application development teams, clients, and external service providers, including international interactions.
- Configuring client systems on the company’s infrastructure and assisting in the technical integration process until successful launch.
Qualifications:
- Bachelor's or Master's degree in (Business) Informatics or a related field.
- Extensive experience in Service Delivery or IT Service Management.
- Strong knowledge of ITSM and ITIL frameworks.
- Familiarity with service management tools such as ServiceNow, including process management capabilities.
- Understanding of monitoring tools like Splunk, Dynatrace, Grafana, or cloud-native monitoring solutions.
- Experience with cloud platforms such as AWS, Azure, or Google is advantageous.
- Methodical, organized, and independent work style with a strong emphasis on teamwork.
- Agile mindset with a proactive approach to contributing to team success.
- Fluency in both German and English.
- Customer-focused mindset with a readiness to engage directly with clients for technical inquiries.
Additional Information:
Experian is committed to fostering diversity, promoting work-life balance, encouraging continuous learning, and supporting community engagement. We value collaboration and recognition within our workforce.
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