Sales Administration Officer
vor 4 Wochen
As a Sales Administration Officer at OVHcloud, you will play a crucial role in ensuring the efficient handling of sales orders and providing exceptional customer service.
Main Responsibilities:
Customer Record Management:
- Create and maintain accurate customer records, including contact details and account information.
- Verify customer orders and ensure all necessary information is complete.
- Communicate with customers to resolve queries and obtain missing information.
- Update sales and customer records to reflect changes and new information.
Order Processing:
- Receive and process purchase orders in a timely and accurate manner.
- Save orders in OVHcloud tools as necessary.
- Issue sales transaction invoices and transmit necessary information to the Billing team.
- Coordinate delivery of external and digital orders to ensure timely and accurate delivery.
- Verify delivery deadlines are met in conjunction with the admin-corp team.
Sales Support:
- Provide customers with product information, order status, and delivery status.
- Compile monthly sales reports to track performance and identify areas for improvement.
- Alert sales representatives to urgent issues and update them on orders and deliveries.
- Direct customer feedback to relevant internal departments.
- Consolidate and generate information in dashboards to inform business decisions.
Requirements:
- Excellent interpersonal and communication skills.
- Technical proficiency with cloud knowledge.
- Sales orientation and customer-centricity.
- Ability to coordinate multi-stakeholder projects.
- Strong time management skills and ability to work under pressure to meet deadlines.
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