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Lead Quality Assurance Specialist

vor 2 Monaten


Offenbach, Hessen, Deutschland Hyundai Vollzeit
Overview:

We are seeking a Senior Quality Specialist (m/f/d) to join our esteemed team at Hyundai.

In this role, you will be responsible for formulating and executing protocols for assessing, testing, and ensuring the quality of our products in alignment with Hyundai's standards. You will compile and scrutinize claims and quality-related data, establishing corrective measures to mitigate quality issues. Additionally, you will conduct regular inspections and on-site evaluations of completed work to enhance customer satisfaction.

Your Responsibilities:
  • Serve as the primary contact for all markets regarding quality and quality system matters.
  • Collaborate with Hyundai HQ on solutions and system enhancements.
  • Address customer quality inquiries effectively.
  • Analyze manufacturing processes and conduct root cause analysis related to field issues.
  • Monitor daily quality concerns and drive quality improvement initiatives.
  • Oversee Quality Management and systems via the technical hotline.
  • Manage specific vehicle inspections, develop inspection processes, and maintain document control.
  • Lead investigations into non-conformance, collaborating with suppliers and technical teams to implement swift resolutions and preventive actions.
  • Direct the RDSP (Remote Diagnosis Service Platform) project for early detection and resolution of issues.
  • Conduct investigations into thermal incidents.
  • Provide technical support for Genesis event vehicles.
  • Maintain the Genesis Quality Management System.
  • Establish and uphold vehicle and supplier inspection standards.
  • Formulate plans and strategies that align with division policies and business objectives.
  • Ensure effective management of project milestones with appropriate follow-ups.
  • Support shop activities and assist in developing countermeasures when projects or KPIs are lagging.
Your Profile:
  • A degree in Engineering or a related technical field, or certification as a Quality Engineer.
  • A minimum of 5 years of professional experience in the automotive sector, particularly in service and/or quality domains.
  • Experience in strategic planning, project management, and building consensus.
  • Training in High Voltage materials and diagnostics.
  • Strong grasp of market requirements and operational setups.
  • Excellent collaboration skills, with a focus on teamwork and results.
  • Outstanding customer service abilities.
  • A passion for working in a dynamic, multicultural, and results-oriented environment.
  • In-depth knowledge of quality assurance principles, methodologies, and tools.
  • Proficiency in best practices for testing, version control, and defect management.
  • Fluency in English; proficiency in additional languages is a plus.
What We Offer:
  • A competitive salary and comprehensive benefits package.
  • Flexible working hours and a hybrid work model.
  • Opportunities for continuous learning and professional growth.
  • Access to car sharing and leasing programs.
  • Complimentary daily lunch at the office canteen and subsidized breakfast options.
  • Free access to the company gym.
  • Chances to participate in company sports clubs, including tennis, soccer, yoga, and golf.
  • An internationally diverse working environment.