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ITIL Process Manager
vor 3 Monaten
We are seeking an experienced ITIL Process Manager to join our team at Salzgitter Digital Solutions GmbH. As an ITIL Process Manager, you will be responsible for the implementation and management of IT service management processes, ensuring that they are aligned with the company's goals and objectives.
Key Responsibilities- Develop and implement IT service management processes, including incident, problem, and change management.
- Ensure that IT services are delivered in accordance with agreed-upon service level agreements (SLAs).
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain process documentation, including procedures, guidelines, and metrics.
- Provide training and support to IT staff on IT service management processes and procedures.
- Monitor and report on process performance, identifying areas for improvement and implementing corrective actions.
- Proven experience in IT service management, with a focus on ITIL processes.
- Strong understanding of IT service management principles, including incident, problem, and change management.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Fluent German language skills, with excellent written and verbal communication skills.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Collaborative and innovative team culture.
- Flexible working hours and remote work options.
