IT Support Specialist

vor 4 Wochen


Leipzig, Sachsen, Deutschland wu personal GmbH Vollzeit

Als führender Anbieter von Personalvermittlungsdiensten im IT-Bereich, unterstützt wu personal GmbH renommierte nationale und internationale Unternehmen bei der Besetzung von Fachkräften.

Für den IT-Support unseres Kunden, einem global agierenden IT-Dienstleister, suchen wir mehrere Service Mitarbeiter (m/w/d) für den 1st Level Support.

ARBEITSUMFELD

Die Position kann nach der Einarbeitung bis zu 90% remote ausgeführt werden.

IHRE AUFGABEN

  • Entgegennahme und Bearbeitung von Supportanfragen über Telefon, Ticketsystem und E-Mail
  • Unterstützung des 1st Level Supports bei der Analyse und Lösung technischer Probleme
  • Dokumentation der Supportvorgänge im Ticketsystem
  • Erster Ansprechpartner für IT-bezogene Anfragen der Anwender
  • Bereitschaft zu regelmäßigen Office-Tagen am Standort des Auftraggebers
ANFORDERUNGEN
  • Mindestens 6 Monate Erfahrung im Kundenservice, idealerweise als Call Center Agent oder Service Mitarbeiter
  • Kenntnisse im Umgang mit Ticketsystemen
  • IT-Affinität, auch Quereinsteiger mit soliden Grundkenntnissen im IT-Bereich sind willkommen
  • Grundkenntnisse in Windows und der Microsoft Office Suite
  • Gute bis sehr gute Deutschkenntnisse in Wort und Schrift
  • Bereitschaft zur Teilnahme an einer Sicherheitsüberprüfung
UNSER ANGEBOT
  • Tarifgebundener Arbeitsvertrag
  • Attraktives Monatsgehalt mit übertariflicher Bezahlung
  • Projektzulagen ab dem ersten Einsatztag
  • Urlaubs- und Weihnachtsgeld
  • Vergütung nach dem Equal-Pay-Modell
  • Mitarbeiterempfehlungsprogramm
  • Langfristige Einsätze bei unseren Kunden
  • Hohe Übernahmequote durch den Kunden

Wir sind Ihr Partner für die Vermittlung von IT- und kaufmännischem Personal und helfen Ihnen, den passenden Job zu finden. Profitieren Sie von Einblicken in verschiedene Branchen und Unternehmen.

Bei uns erhalten Sie einen tarifgebundenen Arbeitsvertrag, übertarifliche Bezahlung und Equal Pay nach 9 Monaten. Wir informieren Sie transparent über alle Vertrags- und Einsatzbedingungen.

UNSERE KONDIZIONEN IM ÜBERBLICK
  • Festes Monatsgehalt
  • Übertarifliche und pünktliche Bezahlung
  • Projektzulagen ab dem ersten Tag
  • Urlaubs- und Weihnachtsgeld
  • Zuschläge für Sonntags-, Feiertags- und Nachtarbeit
  • Urlaubsanspruch nach Tarifvertrag
  • Tarifgebundener Vertrag
  • Feste Ansprechpartner und regelmäßige Feedbackgespräche
  • Prämienprogramm für Mitarbeiterempfehlungen

Wir freuen uns auf Ihre Bewerbung.


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