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Service Assistant

vor 2 Monaten

Munich, Bayern, Deutschland Volkswagen Group Retail Deutschland Vollzeit

**About Us**

Volkswagen Group Retail Deutschland is a leading automotive retailer with eight locations in Bavaria, offering a wide range of services for Volkswagen, Audi, SEAT, ŠKODA, and Volkswagen Commercial Vehicles. As a member of the Volkswagen Group, we provide our customers with exceptional service and support.

**Job Summary**

We are seeking a highly motivated and customer-focused Service Assistant (m/w/d) to join our team in Munich. As a Service Assistant, you will be responsible for providing exceptional customer service, handling customer inquiries, and supporting our sales and service teams.

**Key Responsibilities**

• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner

• Handle customer transactions, including payments and refunds

• Assist with sales and service activities, including vehicle inspections and test drives

• Maintain accurate records and reports, including customer information and sales data

• Collaborate with sales and service teams to ensure seamless customer experience

**Requirements**

• Completed vocational training in a related field (e.g. sales, customer service, administration)

• Previous experience in a customer-facing role, preferably in the automotive industry

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Proficiency in Microsoft Office and other relevant software

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional development and career advancement

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance