IT Support Specialist
Vor 6 Tagen
About D-ploy
D-ploy is a leading provider of IT and engineering solutions, serving clients across the EMEA region and the USA. Our company prides itself on delivering innovative and superior services, optimizing our customers' IT productivity and contributing to their success.
Job Summary
We are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to employees, monitoring the performance of our desktop infrastructure, and evaluating solutions to improve efficiency.
Key Responsibilities
- Provide first- and second-level technical support for industrial environment faults
- Act as the primary point of contact for employees experiencing computer issues
- Monitor and improve the performance of our desktop infrastructure
- Evaluate and develop solutions to improve industrial sector efficiency
- Implement and maintain standards in the industrial IT environment
- Resolve software, hardware, and device issues reported by end-users
- Install, configure, and maintain desktop hardware and software
- Support client-standard technologies, including basic troubleshooting of Exchange and AD accounts
- Troubleshoot PC connectivity issues and network elements
- Implement and support remote access solutions (VPN)
- Escalate service issues when required
- Communicate with customers/end-users regarding incident progress and impending changes
- Monitor network performance and take measures to resolve throughput issues
- Oversee asset maintenance and tracking
- Advise and train staff on computer operations and software applications
Requirements
- Good understanding of Information Technology trends, products, and solutions
- 1+ years' experience in a similar position supporting various technologies and services
- In-depth knowledge of Windows OS, Microsoft Office, and Office 365 applications
- Knowledge of PC/Laptop hardware, peripherals, and mobile devices
- Basic knowledge of Active Directory and Exchange
- ITIL certification and familiarity with the Service Now ticketing system is an advantage
- GMP-/GxP knowledge is desired
- Highly self-motivated and directed with a keen attention to detail
- Customer-focused with a passion for delivering business value
- Service-oriented mindset and ability to work independently
- Great communication and interpersonal skills
- Fluent German and English communication skills
- Friendly, supportive, and flexible personality with quick learning ability
- Good team player with planning and organizing skills
Benefits
- Paid special leaves
- Edenred Card for use in restaurants, hotels, and gas stations
- Fishing for Friends referral program
- Refreshments in the D-ploy office
- Vouchers for birthdays, weddings, and anniversaries
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events
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