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Operations Team Manager

vor 3 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland Lime Vollzeit

About Lime: Lime is the leading provider of shared electric vehicles globally, dedicated to creating a sustainable future where transportation is accessible, economical, and environmentally friendly. Our electric scooters and bikes have facilitated over 400 million rides across more than 250 cities worldwide, significantly reducing car trips and contributing to a greener planet. In 2022, we achieved profitability, setting a benchmark in our industry.

Position Overview: As an Operations Manager at Lime, you will oversee the operations in the Essen / Ruhr region. Your role will involve being the primary liaison between Lime and local authorities, community members, and businesses, advocating for safety, enhancing ridership, and gathering insights on local rider preferences. You will serve as the operational voice to internal stakeholders and collaborate across various departments including government relations, central operations, and product teams to develop and implement market strategies and optimize fleet management.

Key Responsibilities:

  • Lead and manage a complex regional operations team to ensure that operational metrics are met and KPIs are consistently achieved.
  • Oversee warehouse operations to ensure compliance and operational excellence in partnership with Facilities and Environmental Health & Safety teams.
  • Act as the operational authority in your region, driving improvements, advising cross-functional teams, and engaging in strategic discussions with external stakeholders.
  • Conduct regular analyses to identify trends and implement strategies for growth and optimization.
  • Develop and execute an operations strategy that supports the deployment and management of our vehicles, including workforce planning and competitor analysis.
  • Recruit and nurture top operational talent for your region, including the planning, hiring, onboarding, and training of new warehouse staff.
  • Represent Lime in collaboration with the Government Relations team, engaging with local officials and business owners to ensure regulatory compliance and foster key relationships.
  • Lead safety initiatives to prioritize the safety of our riders and vehicles.
  • Foster a positive, inclusive, and safe workplace that attracts talent and encourages employee engagement.

Qualifications:

  • Bilingual in German and English.
  • 5+ years of experience in operations, consulting, engineering, or related fields.
  • Proven track record in driving operational excellence.
  • Experience managing a P&L.
  • Strong analytical skills with the ability to interpret metrics and KPIs.
  • In-depth knowledge of the local area.
  • Comfortable working in a warehouse environment.
  • 3+ years of experience in people management, particularly in warehouse settings.
  • Proactive and adaptable, with the ability to make decisions in fast-paced environments.
  • Strong problem-solving skills with a focus on data-driven decision-making.
  • Excellent communication skills, capable of presenting to senior stakeholders.
  • Detail-oriented with a commitment to process improvement.
  • Self-motivated and eager to learn and grow within the role.

Why Join Lime? By becoming part of Lime, you will join a community of talented individuals committed to making a difference. We offer competitive salaries, performance-based bonuses, comprehensive health and wellness benefits, flexible vacation policies, and opportunities for professional growth. Our culture promotes inclusivity and recognition of outstanding work, ensuring that every team member feels valued.