Aktuelle Jobs im Zusammenhang mit Quality Management Internship in Customer Experience - Sindelfingen, Baden-Württemberg - Mercedes-Benz
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Quality Management Internship in Customer Experience
vor 3 Monaten
Department: Quality Management
Focus Area: Customer Quality in Sales and Aftersales
Company: Mercedes-Benz AG
At Mercedes-Benz, quality is a core value that defines our brand. As part of the Quality Management team, you will engage in ensuring excellence throughout the entire process, from product development to customer service.
Your primary goal will be to enhance customer perception and satisfaction, which is crucial for maintaining our leadership in the automotive industry. You will be actively involved in refining internal quality processes and identifying customer needs.
Key ResponsibilitiesIn this internship, you will:
- Coordinate projects and manage specific sub-projects independently.
- Design, develop, and conduct workshops in collaboration with team members and partners.
- Support the creation and enhancement of innovative sales formats.
- Oversee the management of explanatory content across various customer channels based on feedback.
- Develop surveys and interview guidelines, as well as manage data collection efforts.
- Create comprehensive presentations, analyses, and reports.
- Gain insights into the development of new vehicle features and concepts.
We are looking for candidates who possess:
- Ongoing studies in business administration, economics, marketing, communication, industrial engineering, or a related field.
- A keen interest in vehicle technologies and content management.
- Excellent communication and presentation skills in both German and English.
- Proficiency in MS Office applications.
- A collaborative spirit and a strong sense of self-motivation.
- An analytical mindset and a strategic approach to problem-solving.
- Creativity and a strong affinity for digital media.
For further details regarding recruitment criteria, please refer to the company guidelines. Note that applications must be submitted electronically, and paper applications will not be accepted.
BenefitsWe offer a range of benefits including:
- Employee discounts and participation options.
- Flexible working hours and hybrid work opportunities.
- Health initiatives and retirement plans.
- Access to employee events and coaching.
- Childcare services and a company doctor.
