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Senior Technical Support Engineer

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland LeanIX Vollzeit

Position Overview:

The Senior IT Support Engineer serves as the primary resource for team members requiring assistance with technical challenges related to software and hardware.

Key Responsibilities:

  • Act as the main contact for staff seeking help with technical issues.
  • Provide first and second-level support directly on-site.
  • Install and manage audio and video systems.
  • Incorporate new technologies into the current IT framework.
  • Revise and enhance training resources and technical documentation.
  • Evaluate support inquiries to identify root causes and patterns.
  • Assist in the standardization and enhancement of IT support workflows.

Qualifications:

  • At least 3 years of experience in a technical support role.
  • Familiarity with IT and Apple technologies.
  • Proficient in using ticketing and service desk software.
  • Strong communication skills in English.
  • Customer-focused approach.
  • Experience across various IT domains.

Company Overview:

SAP LeanIX is a leader in enterprise architecture management, enabling organizations to visualize and manage their IT environments effectively. With a global footprint, SAP LeanIX supports over 1,300 businesses around the world. The company is dedicated to fostering diversity and equal opportunity, offering a hybrid work environment and comprehensive benefits for its employees.

About SAP LeanIX:

At SAP LeanIX, we pride ourselves on being a great workplace, where individuals from diverse backgrounds collaborate to innovate and generate valuable ideas. The organization emphasizes open communication, personal growth, and a diverse workforce. SAP LeanIX is committed to ensuring equal opportunities for all employees, maintaining a fair and respectful hiring process.